Noblis - Reston, VA
posted 3 months ago
Noblis is seeking a highly motivated and results-driven individual to join our Technology Shared Services team based out of our headquarters in Reston, Virginia. This part-time position offers an opportunity to develop and apply basic skills in areas of Knowledge Management, AI Search, and Natural Language Understanding (NLU) under the guidance of a supervisor. The role involves regular review of the usage of Noblis Knowledge Base(s) and search usage, analyzing content for the effectiveness of articles, and managing common problems and questions. The individual will recommend articles and/or NLU intents for revision based on this analysis. Additionally, the position requires reviewing Virtual Agent (VA) usage and hit rates, recommending changes to NLU intents to enhance the probability of users finding appropriate conversations to resolve their queries. The candidate will also be responsible for developing best practice guidelines for tailoring article content, conversations, and intents to improve accuracy. This role is ideal for a rising Junior or Senior majoring in Communications, English, Information Management, or a related field. The candidate should have a keen interest in participating in the use of automated communications to facilitate process flow and issue resolution. Above-average writing skills in English are essential, along with experience in creating written content that adheres to AP Standards. The position offers a unique opportunity to contribute to Noblis' mission of tackling the nation's toughest problems and applying advanced solutions to critical missions for government clients in the defense, intelligence, and federal civil sectors. Noblis values its employees and offers a supportive work environment that emphasizes work-life balance and professional development.