Knowledge Manager - Self Service
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About The Position
The Knowledge Manager - Self Service is responsible for building and managing the Knowledge Management (KM) Framework within the organization. This role involves creating, capturing, organizing, and assessing knowledge assets for enterprise use, while coordinating with cross-functional business units to align KM strategies with broader organizational learning objectives. The Knowledge Manager will develop a roadmap for implementing KM best practices, promote knowledge sharing, and support training initiatives. Additionally, the role includes evaluating and continuously improving the KM Framework, ensuring proper content governance, and driving a culture of knowledge sharing across site operations.
