Knowledge Manager - Self Service

$68,640 - $70,720/Yr

Randstad - Columbus, OH

Full-time - Mid Level

Columbus, OH

Administrative and Support Services

About the position

The Knowledge Manager - Self Service is responsible for building and managing the Knowledge Management (KM) Framework within the organization. This role involves creating, capturing, organizing, and assessing knowledge assets for enterprise use, while coordinating with cross-functional business units to align KM strategies with broader organizational learning objectives. The Knowledge Manager will develop a roadmap for implementing KM best practices, promote knowledge sharing, and support training initiatives. Additionally, the role includes evaluating and continuously improving the KM Framework, ensuring proper content governance, and driving a culture of knowledge sharing across site operations.

Responsibilities

• Build, manage, and set the direction of the Knowledge Management Framework.
• Create, capture, organize, and assess knowledge assets for enterprise use.
• Coordinate with cross-functional business units to align KM strategy with broader organizational learning strategies.
• Develop a robust roadmap strategy for implementing knowledge management that builds upon industry best practices and leverages tooling and process advancements.
• Promote the use of knowledge management tooling and processes to facilitate sharing of knowledge.
• Build and drive the culture of knowledge sharing within site operations and serve as the advocate for KM initiatives within site operations.
• Support the development and implementation of training on KM processes and tooling.
• Create and review KPIs for adoption, usage of premier (high-value, frequently used) KM content, and summarize benefits, outcomes, and improvement opportunities for the organization.
• Evaluate, revise, and continuously improve the KM Framework workflow.
• Be the governance owner of the KM Framework and coordinate with various content groups to ensure proper content development according to guidelines and style guide.
• Understand and recognize key challenges/roadblocks to KM cultural change and develop effective programs to drive adoption and improve KM value.
• Bring relevant industry insights to incorporate into the KM Framework.
• Identify and evangelize success stories from the Knowledge Management Program.

Requirements

• Bachelor's degree in Information Systems, Information Technology, Computer Science or other related disciplines.
• 5+ years of current proven experience in implementing KM strategies.
• Experience in building KM programs in the technology industry or within technical groups within a large, global organization.
• Experience communicating with and influencing senior leadership as well as framing discussions to gain valuable feedback and experience.
• Proven experience in leading cross-functional teams to deliver impact.
• Self-motivated and well-organized; able to prioritize tasks and work well under pressure.
• Able to work with a wide group of stakeholders in a positive and collaborative manner.
• Ability to travel on occasion.
• Open style of communication to foster efficient flow of ideas and build consensus.
• Demonstrated skills in leadership, negotiation, conflict management, collaboration, organizational and critical thinking.
• Capable of communicating with a wide audience of individuals.
• Positive attitude.
• Capable of influence in a matrix structure where authority may lie elsewhere.

Benefits

• Health insurance coverage
• 401K contribution
• Incentive and recognition program