Knowledge Manager

$80,001 - $80,001/Yr

SAIC

Full-time - Mid Level

Remote

Professional, Scientific, and Technical Services

About the position

The position involves supporting mobile device security for a Washington, DC-based federal customer, combining project management and service transition stewardship. The role requires strong communication skills and a focus on customer satisfaction, working closely with project managers and technical experts in IT.

Responsibilities

• Support mobile device security initiatives for a federal customer.
• Manage service transition processes and IT communications.
• Develop training content and support processes for end users.
• Create standard operating procedures for technical teams.
• Generate knowledge content for both end users and technicians.

Requirements

• Bachelor's degree with 5 years relevant experience.
• Must be a US Citizen and able to obtain a Public Trust.
• Ability to translate technical information for a non-technical audience.
• Ability to read, analyze and interpret business periodicals and technical procedures in mobile technology.
• Strong stakeholder engagement skills across all organizational levels.
• Excellent problem-solving, process focus, and negotiation skills.
• Highly motivated and self-sufficient with minimal supervision.
• Ability to thrive in a fast-paced, evolving environment with multiple teams.
• Strong multi-tasking skills to track various projects and deployment schedules.

Benefits

• Competitive salary range of $80,001 - $120,000 based on experience.
• Ongoing application acceptance with no deadline.
• Flexible work environment with remote options.