Knowledge Manager

$90,000 - $110,000/Yr

Arc Fund Manager LLC - New York, NY

Full-time - Mid Level

New York, NY

About the position

The Knowledge Manager at The Arc Companies will be responsible for developing and implementing a comprehensive knowledge management program. This role requires strong business acumen and advanced project management skills to manage cross-functional projects, enhance information technology infrastructure, and facilitate knowledge sharing across departments.

Responsibilities

• Manage and evolve knowledge management and business data processes and tools.
• Implement best practices of knowledge sharing across departments.
• Capture and facilitate access to all types of content throughout the organization (digital and paper, private and public cloud).
• Design and implement information management systems for organizing and analyzing significant amounts of investment and other data.
• Serve as a subject matter expert in the area of Knowledge Management.
• Develop an enterprise-wide records management approach, including establishing timelines and strategic plans for implementation and training.
• Participate in the planning, analysis, testing, integration, documentation, and deployment of new content management practices.
• Maintain and evolve the organization’s use of MS SharePoint.
• Maintain and evolve investment information in the company’s CRM systems.
• Perform day to day process administration.
• Audit process compliance on a periodic basis.
• Research wide-ranging issues utilizing a variety of online information sources.
• Liaise with Managed Service Provider (MSP) to manage company IT.

Requirements

• Data science, library science, information systems, information technology, or similar certification or degree.
• 3+ years of directly relevant experience.
• Knowledge of KM tools and systems.
• Strong knowledge of Microsoft SharePoint.
• Strong project management skills.
• Knowledge of CRM and workflow management systems, e.g., Affinity, DealCloud, Asana, Monday.com, Notion or Zapier.
• Knowledge of document management systems such as Worldox, NetDocs, iManage, Egnyte, or Docuware is a plus.
• Excellent computer skills, including Excel and other Microsoft Office apps.

Nice-to-haves

• Experience with data analytics.
• Familiarity with investment data management.

Benefits

• Equal opportunity employer with a commitment to diversity and inclusion.
• Reasonable accommodation for employees and applicants with disabilities.