Knowledge Manager

Modern Technology Solutions - Alexandria, VA

Full-time - Mid Level

Alexandria, VA

11-50 employees

Professional, Scientific, and Technical Services

About the position

The Knowledge Manager at Modern Technology Solutions, Inc. (MTSI) is responsible for establishing and maintaining a knowledge management system that consolidates data from multiple SAP networks. This role emphasizes fostering a culture of knowledge-sharing and collaboration, ensuring that relevant information is effectively disseminated and applied to business activities. The Knowledge Manager will also provide coaching and support to promote a knowledge management culture, coordinate with stakeholders to identify program needs, and ensure quality assurance of digital assets throughout their lifecycle.

Responsibilities

• Assist with consolidation of data from multiple SAP networks to one SAP network.
• Establish and maintain knowledge management system for Tempo Group.
• Encourage a culture of knowledge-sharing and collaborative workflow among programs.
• Ensure that the right knowledge goes to the right people and is promptly applied to business activities.
• Capture new knowledge using a knowledge management system.
• Monitor progress and learning processes by tracking engagement, project outcomes, and other metrics.
• Provide relevant coaching, training, and support to champion a knowledge management culture.
• Coordinate with internal and external stakeholders to verify program needs are identified to meet project goals.
• Confer with program managers to provide technical advice and assist with problem resolution as needed.
• Ensure programs are properly coordinated and efficiently accomplished with the best available resources.
• Support and advise Government program management on integration across the full spectrum of interfaces.
• Review, analyze, and manage quality assurance, cataloging, and metadata management of digital assets.
• Provide quality control and quality assurance support for digital records and systems in accordance with DAF and DoD directives.
• Possess strong analytical and problem-solving skills to translate ambiguity and incomplete information into insights and documentation.
• Create a forum for following campaigns, communicating evaluated solutions, and standardizing documentation.
• Gather, analyze, and compose technical information regarding the systems and services.

Requirements

• 10+ years of general Knowledge Management experience.
• Extensive experience in knowledge management, technical writing, communities management, records management, and curriculum development and requirements gathering.
• Familiarity with JIRA and Confluence (required).
• Certified Knowledge Manager Certification - Knowledge Management Institute (desired).
• Bachelor's Degree in relevant field.
• TS SCI clearance required.

Benefits

• Starting PTO accrual of 20 days PTO/year + 10 holidays/year
• Flexible schedules
• 6% 401k match with immediate vesting
• Semi-annual bonus eligibility (July and December)
• Company funded Employee Stock Ownership Plan (ESOP)
• Up to $10,000 in annual tuition reimbursement
• Other company funded benefits, like life and disability insurance
• Optional zero deductible Blue Cross/Blue Shield health insurance plan