Knowledge Manager

Blue Sky Innovators - Washington, DC

Full-time

Washington, DC

Professional, Scientific, and Technical Services

About the position

The Knowledge Management Specialist will play a pivotal role in establishing and maintaining a comprehensive knowledge management system within the organization. This position is designed to foster a culture of knowledge-sharing and collaborative workflow among various programs, ensuring that the right knowledge is disseminated to the right individuals in a timely manner. The specialist will be responsible for capturing new knowledge through the effective use of the knowledge management system, which will involve monitoring progress and learning processes by tracking engagement, project outcomes, and other relevant metrics. In addition to these responsibilities, the Knowledge Management Specialist will provide essential coaching, training, and support to promote a robust knowledge management culture across the organization. This will include coordinating with both internal and external stakeholders to ensure that program needs are accurately identified and met in alignment with project goals. The specialist will also confer with program managers to offer technical advice and assist in problem resolution as necessary, ensuring that programs are efficiently coordinated and executed with optimal resource utilization. Furthermore, the specialist will support and advise government program management on the integration of knowledge management practices across the full spectrum of interfaces, thereby enhancing overall program effectiveness.

Responsibilities

• Establishes and maintains knowledge management system
• Encourages a culture of knowledge-sharing and collaborative workflow among programs
• Ensures that the right knowledge goes to the right people, and that this information is promptly applied to business activities
• Captures new knowledge with the usage of a knowledge management system
• Monitors progress and learning processes by keeping track of engagement, project outcomes and other metrics
• Provides relevant coaching, training and support to champion a knowledge management culture
• Coordinates with internal and external stakeholders to verify program needs are identified to meet project goals
• Confers with program managers to provide technical advice and to assist with problem resolution as needed
• Ensures programs are properly coordinated and efficiently accomplished with the best available resources
• Supports and advises Government program management on integration across full spectrum of interfaces

Requirements

• Minimum of 10+ years of general Knowledge Management
• 4+ years of Process Improvement, Process Documentation, and Process Analysis
• 3+ years of Technical Writing experience
• Certified Knowledge Manager Certification (Knowledge Management Institute)
• JIRA, MS Project, and/or SmartSheet experience is desired
• Bachelor's Degree