Leidos - Reston, VA
posted 3 months ago
The Desktop Support Technician III position at BAE Systems involves providing on-site technical support for a variety of hardware and software needs within the end-user community. This role encompasses a wide range of responsibilities, including the installation and configuration of software and hardware, as well as managing hardware moves, additions, and changes. The technician will be responsible for addressing break/fix issues, handling general requests, and performing operating system patch remediation. Additionally, the role includes PC refresh activities in accordance with company lifecycle standards and general tier 2 desktop support tasks. In this position, the technician will also provide basic desk VoIP telephone support and mobile device support, which includes troubleshooting issues related to iPhones, iPads, Blackberries, and Droids. The technician will be expected to resolve common printer issues, such as toner replacements, paper jams, and general printer maintenance. Keeping the asset inventory updated via the ticketing system database is another critical responsibility. A working knowledge and experience with Active Directory is essential, as the technician will utilize remote application software to assist both on-site and off-site users. The role may also involve providing minor training to customer support personnel and offering patching support for lab standalone systems. Overall, this position requires a proactive approach to problem-solving and a commitment to delivering excellent customer service. The technician will work closely with other team members to ensure that all technical support needs are met efficiently and effectively, adhering to the standards defined in the Standard Operating Procedures.