Knowledge Manager

$70,000 - $85,000/Yr

Kpers - Topeka, KS

Full-time - Mid Level

Remote - Topeka, KS

About the position

The Kansas Public Employees Retirement System (KPERS) is seeking a Knowledge Manager to join its Pension Administration System (PAS) Modernization Team in Topeka, Kansas. This role is pivotal in facilitating information and knowledge sharing throughout the organization, focusing on the strategic distribution, deployment, and storage of organizational knowledge. The Knowledge Manager will initially concentrate on developing Standard Operating Procedures and related training for the new Pension Administration System. This position offers a hybrid work schedule, requiring employees to work onsite a specific number of days each week. The Knowledge Manager will be responsible for designing and implementing a comprehensive knowledge management framework. This includes developing processes and protocols for storing information, ensuring accessibility, and capturing new information. A key responsibility will be to create and maintain a centralized knowledge base that organizes information for both internal staff and external partners. The role also involves creating searchable resources to enhance information access and collaborating with various divisions, such as Communications and Training, to ensure that the information aligns with KPERS' branding and training strategies. In addition to these responsibilities, the Knowledge Manager will promote a culture of knowledge sharing within the organization, focusing on expertise, training, and communication. This includes facilitating business process management (BPM) across the organization and training employees on the use of the centralized knowledge base. The Knowledge Manager will also be tasked with maintaining and capturing new knowledge related to the pension administration system, division and department processes, and data governance. Continuous improvement of knowledge bases will be a priority, responding to feedback and engaging in special projects as assigned to meet the Retirement System's objectives.

Responsibilities

• Design and implement a knowledge management framework.
• Develop processes and protocols for storing information and making it accessible.
• Create and maintain a centralized knowledge base for internal staff and external partners.
• Develop searchable resources to improve access to information.
• Collaborate with Communications and Training divisions to ensure information reflects KPERS' brand.
• Work with all divisions to ensure knowledge supports end-user needs.
• Collaborate with Security and IT staff to ensure appropriate access rights and tool choices.
• Promote a culture of knowledge sharing focusing on expertise, training, and communication.
• Facilitate business process management (BPM) across the organization.
• Train and support employees in using the centralized knowledge base.
• Capture new knowledge for the pension administration system and related processes.
• Respond to feedback and engage in continuous improvement of knowledge bases.
• Perform other duties and special projects as assigned.

Requirements

• Bachelor's degree in library science, information science, business administration, or a closely related field from an accredited college or university.
• Three years of previous knowledge management experience is required.
• Deep knowledge of industry knowledge management tools such as Document Management Systems, Content Management Systems, and Wikis.
• Experience with Confluence and the Microsoft Office Suite, including SharePoint and Visio preferred.
• Effective, concise, and clear oral and written communication skills.
• Experience in content management including categorization, tagging, and metadata management.
• Experience in knowledge audits and needs assessments to identify knowledge gaps and develop targeted knowledge management initiatives.
• Advanced group facilitation and team building capabilities.
• Ability to elicit cooperation from a wide variety of sources, including senior management and external partners.
• Ability to effectively communicate with diverse audiences including agency staff and senior management.
• Ability to explain complex information to others in an understandable manner.
• Ability to 'roll up' information for an executive audience.
• Ability to work effectively within a team and maintain positive working relationships with a diverse group of people.
• Excellent work ethic and strong attention to detail.
• Commitment to excellent customer service.

Nice-to-haves

• Certification from the KM Institute or similar organization is preferred.
• An advanced degree is preferred.