Knowledge Manager
Hunter Douglas•Broomfield, CO
492d•$96,000 - $100,000
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About The Position
The Knowledge Manager at Hunter Douglas will lead the development and execution of a knowledge-centered service (KCS) structure within the HDNA Support organization. This role focuses on enhancing customer interactions through effective knowledge management practices, ensuring that Customer Support Representatives (CSRs) can efficiently access and utilize information to assist customers. The Knowledge Manager will also oversee the Salesforce Knowledge Management system, manage content strategies, and promote best practices in knowledge management to improve customer experience.
