Knowledge Manager

$80,001 - $120,000/Yr

SAIC - Ashburn, VA

Full-time - Mid Level

Onsite - Ashburn, VA

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The Knowledge Manager role at SAIC involves supporting mobile device security initiatives for a federal customer. This position combines project management and service transition responsibilities, requiring strong communication skills and a focus on customer satisfaction. The ideal candidate will work closely with project managers and technical experts to enhance IT communications and knowledge management processes.

Responsibilities

• Support mobile device security initiatives for a federal customer.
• Manage service transition and project management tasks.
• Develop training content and support processes for end users.
• Create standard operating procedures for technical teams.
• Generate knowledge content for both end users and technicians.

Requirements

• Bachelor's degree with 5 years of relevant experience.
• Must be a US Citizen and able to obtain a Public Trust clearance.
• Ability to translate technical information for a non-technical audience.
• Strong problem-solving and negotiation skills.
• Experience with mobile device carriers and hardware.

Nice-to-haves

• Experience in writing support processes.
• Ability to engage stakeholders at all organizational levels.
• Experience in a fast-paced, evolving environment.

Benefits

• Competitive salary range of $80,001 - $120,000.
• Full-time employment with day shift schedule.