Knowledge Manager
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About The Position
The Knowledge Manager is responsible for overseeing all knowledge-related activities, including the management, capturing, sharing, and accessibility of knowledge assets. They are required to work alongside stakeholders, internal and external, to promote and optimize the usage of the organization's knowledge assets. The role involves maintaining the team's knowledge base (OKM) by publishing new procedures and knowledge articles, updating existing knowledge articles, and deleting outdated knowledge. Additionally, the Knowledge Manager will gather knowledge by reaching out to vendors and customers, attending knowledge meetings, and ensuring that changes in procedures are communicated effectively to the team. They will also monitor compliance with knowledge usage and provide feedback to agents as necessary.
