Knowledge Manager

$70,000 - $85,000/Yr

Kpers - Topeka, KS

Full-time - Mid Level

Remote - Topeka, KS

About the position

The Kansas Public Employees Retirement System (KPERS) is seeking a Knowledge Manager to join our Pension Administration System (PAS) Modernization Team in Topeka, Kansas. This full-time position offers a salary range of $70,000 to $85,000 per year and provides an opportunity to work in a hybrid remote environment, requiring employees to be onsite a specific number of days each week. The Knowledge Manager will play a pivotal role in facilitating information and knowledge sharing throughout the organization, focusing on the strategic distribution, deployment, and storage of organizational knowledge. This role is not just about managing data; it’s about enhancing the way we share and utilize knowledge to better serve our members and stakeholders. The Knowledge Manager will initially concentrate on developing Standard Operating Procedures and related training for the new Pension Administration System. This includes designing and implementing a comprehensive knowledge management framework that encompasses processes and protocols for storing information, ensuring accessibility, and capturing new insights. The successful candidate will create and maintain a centralized knowledge base that organizes information for both internal staff and external partners, ensuring that resources are searchable and easily accessible. Collaboration is key in this role, as the Knowledge Manager will work closely with divisions such as Communications and Training to align information with KPERS' branding and training strategies. Additionally, the Knowledge Manager will engage with all divisions to ensure that knowledge management efforts support end-user needs, while also collaborating with Security and IT staff to establish appropriate access rights and tool choices. Promoting a culture of knowledge sharing and accountability will be essential, as will training and supporting employees in utilizing the centralized knowledge base. The Knowledge Manager will also be responsible for maintaining and capturing new knowledge related to the pension administration system, division processes, and data governance, while continuously seeking feedback for improvement.

Responsibilities

• Design and implement a knowledge management framework.
• Develop processes and protocols for storing information and making it accessible.
• Create and maintain a centralized knowledge base for internal staff and external partners.
• Develop searchable resources to improve access to information.
• Collaborate with Communications and Training divisions to ensure alignment with KPERS' brand and training strategies.
• Work with all divisions to ensure knowledge supports end-user needs.
• Collaborate with Security and IT staff to ensure appropriate access rights and tool choices.
• Promote a culture of knowledge sharing focusing on expertise, training, and communication.
• Facilitate business process management (BPM) across the organization.
• Train and support employees in the use of a centralized knowledge base.
• Capture new knowledge for the pension administration system and related processes.
• Respond to feedback and engage in continuous improvement of knowledge bases.
• Perform other duties and special projects as assigned.

Requirements

• Bachelor's degree in library science, information science, business administration, or a closely related field from an accredited college or university.
• Three years of previous knowledge management experience is required.
• Deep knowledge of industry knowledge management tools such as Document Management Systems, Content Management Systems, and Wikis.
• Experience with Confluence and the Microsoft Office Suite, including SharePoint and Visio preferred.
• Effective, concise, and clear oral and written communication skills.
• Experience in content management including categorization, tagging, and metadata management.
• Experience in knowledge audits and needs assessments to identify knowledge gaps and develop targeted knowledge management initiatives.
• Advanced group facilitation and team building capabilities.
• Ability to elicit cooperation from a wide variety of sources, including senior management and external partners.
• Ability to effectively communicate with diverse audiences including agency staff and stakeholders.
• Ability to explain complex information to others in an understandable manner.
• Ability to 'roll up' information for an executive audience.
• Ability to work effectively within a team and maintain positive working relationships.

Nice-to-haves

• Certification from the KM Institute or similar organization is preferred.
• An advanced degree is preferred.

Benefits

• Hybrid remote work schedules
• Disability and death benefits for public employees
• Lifetime benefits upon retirement
• Continuous improvement opportunities
• Diversity, equity, and inclusion initiatives