Knowledge Operations Manager

Semper Valens Solutions - Shaw Air Force Base, SC

Full-time

Shaw Air Force Base, SC

Professional, Scientific, and Technical Services

About the position

The Knowledge Operations Manager (KOM) will oversee the Knowledge Operations program at Shaw AFB, SC, ensuring effective management of information systems, records management, and compliance with various regulations. This role involves maintaining SharePoint sites, managing FOIA requests, and promoting privacy awareness within the organization. The KOM will also provide training and support to users and assist in the administration of publications and forms.

Responsibilities

• Maintain the Knowledge Operations program in conjunction with the AFCENT Command Record Manager, FOIA Manager, Publication Manager, and Privacy Manager.
• Operate information systems to create, collect, process, disseminate, use, store, protect, and dispose of information.
• Develop and educate users on workflow capabilities and tools for structured electronic processes.
• Manage the timeliness, accuracy, and maintenance of published content through automated publishing tools.
• Maintain SharePoint sites to meet standardized layout development, accessibility, and security standards.
• Provide user training on systems to local end users, site owners, and Knowledge Managers as required.
• Assist in processing FOIA requests according to applicable laws, regulations, and local procedures.
• Perform redactions to documents under the direction of the initial denial authority.
• Prepare FOIA related correspondence for signature by a U.S. Government official.
• Communicate with FOIA requesters concerning the status of their requests.
• Enter relevant information into the Electronic FOIA (eFOIA) tracking system.
• Assist with managing the Records Management Program and maintain a training program for newly assigned Record Professionals.
• Manage and maintain the Air Force Records Information Management System (AFRIMS).
• Provide guidance and assistance to organizational personnel regarding publications and forms administration.
• Review publications and forms for compliance before publishing.
• Promote privacy awareness and protect Controlled Unclassified Information (CUI).
• Provide information life-cycle management including creation, collection, access, storage, retrieval, and disposal of information.
• Maintain SharePoint lists and document libraries to ensure compliance with records management directives.

Requirements

• Three (3) or more years' relevant experience.
• SharePoint experience.
• ITIL Foundations certification required.
• Active Secret Clearance required.