KOHLER Design and Sales Consultant

Hajoca Corporation • Palo Alto, CA

392d • $53,997 - $100,006

About The Position

The Design and Sales Consultant at Kohler Signature Store/WHCI Plumbing Supply in Palo Alto, CA, is responsible for providing expert product selection assistance and design services to customers in the showroom and at their locations. This role focuses on ensuring high levels of customer satisfaction, meeting sales goals, and building long-term customer relationships while staying informed about the latest kitchen and bath design trends.

Requirements

• 2+ years of experience in plumbing design and sales.
• Knowledge of products sold in the showroom preferred.
• Experience working with luxury, high-end products and customers.
• Knowledgeable of kitchen and bath design trends.
• Experience with architectural blueprints and a strong sense of aesthetics.
• Effective use of Microsoft Office software (Outlook, Word) for communication and report analysis.
• Outstanding customer service and verbal/telephone communication skills.
• Deep product knowledge related to kitchen/bath trends to answer customer questions and identify upsell opportunities.
• Ability to overcome objections by understanding customer needs and providing targeted solutions.
• Ability to build influential relationships and trust with key vendor partners.
• Ability to inspire teamwork and build positive working relationships with co-workers.
• Ability to plan, organize, and multi-task.
• Ability to learn and operate computer systems used to process orders.
• Basic math skills including addition, subtraction, multiplication, and division.

Nice To Haves

• Experience with luxury, high-end products and customers.
• Knowledge of kitchen and bath design trends.

Responsibilities

• Provide expert product selection assistance and design services to showroom customers both in the showroom and at the customer's location.
• Ensure the highest levels of customer satisfaction to meet or exceed established sales and gross profit goals.
• Provide hospitality and warmly welcome each customer.
• Sell and provide in-store and/or in-home design consultations for kitchen and bathrooms.
• Articulate the showroom value proposition to engage customers and demonstrate the value provided.
• Determine customer needs and direct them to the best products, discovering potential hurdles and keeping the sale moving forward.
• Build and maintain long-term customer relationships, creating referrals and repeat business.
• Develop and maintain knowledge of product lines and features.
• Leverage Hajoca technology to guide product selections, review specifications, pricing, and availability.
• Use sales reports and forecasting tools to meet or exceed established sales targets.
• Follow up on leads and generate new business.
• Enter sales orders and bids, expedite purchases, and stay engaged with customers throughout projects.
• Process showroom sale returns and refund paperwork according to company policy.
• Keep the showroom clean, neat, current, stocked, and safely displayed.
• Join industry associations and attend professional events to stay informed about design trends and build business relationships.
• Complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and management.

Benefits

• Medical, dental, vision, and prescription coverage
• Accident and Hospital Indemnity coverage
• Life insurance and Long Term Disability
• Pre-tax accounts for healthcare and dependent care
• Paid vacation, holidays, and sick time
• 401(k)
• Retirement cash account with company contributions
• Targeted training programs focused on personal and professional growth

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Durable Goods
• Education Level: No Education Listed