Kootenai Outpatient Imaging - Outpatient Services Coordinator
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About The Position
The KOI Outpatient Services Coordinator is responsible for coordinating activities related to scheduling patients and procedures, referrals, prior authorizations, and insurance paperwork, all while maintaining a top-rated customer service focus. This role involves compliance with Kootenai Health confidentiality and HIPAA standards, functioning as the communication center for the unit/clinic regarding all patient care, patient location, and patient activities. The coordinator may enter orders, procedures, labs, and multiple tests regarding patient care in outpatient areas, ensuring that patient demographics and insurance information are accurately maintained in scheduling systems. Additionally, the coordinator communicates basic financial policies related to insurance coverage, collects copays, deductibles, and self-pay payments, and processes referrals and pre-authorizations as required. The role also includes generating reports, handling multiple projects, and preparing and monitoring invoices and expense reports as directed by leadership. Regular and predictable attendance is essential, and the coordinator must be competent to meet the age-specific needs of the assigned unit.
