Unclassified - Malvern, OH
posted 3 months ago
The Kore.Ai Developer position is a full-time role based in Malvern, OH, requiring a blend of technical and creative skills to design and develop conversational AI solutions. The ideal candidate will possess excellent communication and writing skills, along with a strong background in linguistic analysis and conversation design. This role involves creating engaging chatbot experiences that resonate with users, ensuring that interactions feel natural and intuitive. The developer will be responsible for designing conversation scripts, bot responses, and user journeys that reflect various bot personas, enhancing the overall user experience. In this position, the developer will collaborate closely with the delivery team to ensure that the conversations are intelligent and user-friendly. They will also be tasked with developing mockups, flows, and prototypes to visualize the user journey and facilitate testing. A customer-first mindset is essential, as the developer will design client-centric experiences that address inquiries across multiple channels and touchpoints. The role requires innovative thinking to devise creative solutions and improve the conversational journey of users interacting with bots or human agents. Candidates should have a foundational understanding of KORE.ai, SmartAssist, and IVR technologies, along with programming skills in Java, JavaScript, and Python. Familiarity with chatbots and voice-enabled devices is preferred, as is experience with social media channels like Slack, Facebook, Twitter, and Microsoft Teams. The ability to predict audience preferences and craft compelling narratives is also crucial for success in this role.