Oppenheimer & Co. Inc. is seeking a KYC Team Lead/Supervisor to join our Compliance Team in our New York office. This role is pivotal in ensuring that our KYC processes are robust and compliant with regulatory standards. The KYC Team Lead/Supervisor will supervise and support a team of 3-6 KYC Officers, guiding them in their daily duties and ensuring that all foreign and high-risk accounts undergo thorough reviews during onboarding and periodic checks. The position requires a strong focus on quality control, as the supervisor will perform second reviews and quality assessments of the KYC officers' work, ensuring adherence to best practices and regulatory requirements. In addition to supervisory responsibilities, the KYC Team Lead/Supervisor will conduct targeted training and professional development for team members, enhancing their skills and knowledge in KYC processes. The role also involves assisting with user-acceptance testing and technological improvements related to KYC, ensuring that the team is equipped with the best tools for their tasks. The supervisor will compile and present key performance indicators (KPIs) and monthly metrics to senior management, providing insights into the team's performance and areas for improvement. The KYC Team Lead/Supervisor will act as the first point of escalation for negative news, political exposure, and sanctions, liaising with the business daily to ensure smooth KYC processing. This role requires providing guidance on complex KYC matters to both the Business and AML team members, ensuring that all regulatory obligations are met. The supervisor will also complete reports that serve as additional controls to ensure compliance with the Bank Secrecy Act, USA Patriot Act, and OFAC regulations. Furthermore, the supervisor will participate in new hire interviews and train junior team members, fostering a culture of compliance and continuous improvement within the team.