Kprmt Global Solutions - Dallas, TX
posted 4 months ago
The L3 Production Support role is a full-time contract position based in Dallas, TX, offering a pay range of $40 to $45 per hour. The primary responsibility of this role is to provide Level 3 product development support, requiring a minimum of 5 years of experience in a similar capacity. The candidate must possess in-depth knowledge of various Microsoft Windows operating systems, including Windows Server 2008R2, 2012, 2016, and Windows 10 & 8, as well as experience with Windows Azure, iOS, Android, and web browsers. In addition to operating systems, the role demands expertise in MS SQL databases, LAN/WAN networking, and IT network operations. The candidate should have strong scripting and programming skills in .Net framework, JavaScript, VBScript, C++, C#, SQL, and Powershell, with Java and Python being advantageous. Familiarity with Windows Active Directory, Azure AD, DNS, DHCP, and IIS is also essential. The responsibilities include supporting and troubleshooting software systems, optimizing performance, resolving problems, and providing follow-up on all issues and solutions. The candidate will utilize debugging tools and lab simulations to analyze problems and identify solutions, as well as respond to customer development support tickets via a ticketing tool. Effective communication skills are crucial, as the role involves reporting product issues to development and managing a personal ticket queue of new and ongoing tickets. The candidate will work closely with development and support team members to resolve issues quickly and efficiently, focusing on root cause analysis to reduce recurring issues.