Inova Health System - Fairfax, VA
posted 2 months ago
The Laboratory Technician Assistant 1 for the Patient Service Center (PSC) plays a crucial role in managing specimen accessioning and processing to ensure quality specimens for laboratory testing. This position requires effective communication and collaboration with team members to optimize job performance and foster positive working relationships. The technician is responsible for performing patient registration, billing, and test order procedures accurately and efficiently, ensuring compliance with testing, reporting, billing, and regulatory standards. The role emphasizes the importance of patient interactions, utilizing the AIDET patient care method to enhance customer service and patient experience. In this position, the technician must adhere to Inova Patient Safety policies, particularly regarding patient identification. Proper specimen collection techniques are essential, including confirming patient identity, collecting specimens in the correct tubes, and accurately labeling specimens to guarantee reliable patient results. The technician must demonstrate a thorough understanding of procedures for obtaining, preparing, and packaging specimens for transport, evaluating specimens for acceptability according to established policies. The technician is also responsible for maintaining a clean and well-stocked department, completing necessary documentation accurately, and responding to communications in a timely manner. Participation in continuing education is required, including attending department meetings and completing annual skills reviews. The technician manages specimen accessioning and processing efficiently, ensuring that all specimens collected by special procedures are handled according to facility policies. This role requires obtaining proper documentation to establish correct patient identity and performing patient registration and billing procedures accurately. Excellent patient and customer service is paramount, and the technician must prioritize collection requests to minimize patient wait times while ensuring the accuracy and integrity of specimens. Overall, the Laboratory Technician Assistant 1 is integral to the laboratory's operations, ensuring high standards of care and compliance with all relevant policies and procedures.