Laboratory Assistant II

Orlando Health - Orlando, FL

Full-time - Entry Level

Orlando, FL

5,001-10,000 employees

Ambulatory Health Care Services

About the position

The Laboratory Assistant II at Orlando Health is responsible for performing specimen receiving and processing duties, registering patients, and entering orders into the computer system. This role is crucial in ensuring the smooth operation of laboratory functions, maintaining customer service relationships, and adhering to regulatory requirements.

Responsibilities

• Provides support in the areas of patient registration, third party reimbursement requirements and regulations.
• Maintains department supplies and customer supply orders.
• Demonstrates knowledge of specimen collection and handling requirements.
• Performs all departmental functions and has a thorough knowledge of hospital and laboratory information systems.
• Maintains positive customer service relationships at all times and proactively responds to customer service issues.
• Processes pathology specimens as appropriate.
• Trains staff as required.
• Ability to work flexible hours to meet the needs of the department.
• Excellent interpersonal skills to work cooperatively with all team members and respond to customer phone calls.
• Assists in maintaining and cleaning of laboratory equipment, i.e., refrigerators, centrifuges.
• Follows the established policies and procedures to meet regulatory and accrediting agency requirements.
• Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
• Maintains compliance with all Orlando Health policies and procedures.
• Responsible for maintaining an active role in the laboratory Quality Improvement Program.
• Maximizes productivity, customer satisfaction and profitability.
• Documents specimen quality issues.
• Adheres to infection control and safety practices and keeps a clean and organized work area.
• Maintains confidentiality of patient record, hospital and departmental matters at all times.
• Performs filing of reports and requisitions.
• Assists with charting and report distribution via telephone, fax, or as appropriate.
• Reads and understands a Physician's laboratory test order.
• Schedules Pathologists, Histotechnicians or Transportation Reps as needed.
• Assists with bone marrow collection and processing.
• May perform phlebotomy as necessary.

Requirements

• High School Diploma or GED equivalency.
• Two (2) years of laboratory experience or patient care experience. Current student seeking higher educational degree or certification in a science field may be substituted for up to two years of the required experience.

Benefits

• Health Insurance
• Vacation & Paid Time Off
• 401K Plan