Laboratory Automation Field Services Engineer II

$85,900 - $131,000/Yr

Meso Scale Diagnostics, Llc. - Frederick, MD

Full-time - Mid Level

Frederick, MD

Computer and Electronic Product Manufacturing

About the position

The Laboratory Automation Field Service Engineer II is responsible for the installation, qualification, training, and maintenance of automated plate and fluid handling equipment. This role involves providing technical support, ensuring equipment functionality, and maintaining service records while collaborating with engineering teams to resolve issues and improve service processes.

Responsibilities

• Provide support with site surveys and sales support for MSD's automated assay processing equipment.
• Installation of MSD instruments at client sites.
• Service, repair, and perform preventive maintenance on MSD instruments focusing on automated plate and fluid handling products.
• Maintain accurate, detailed, and up-to-date service records in accordance with company requirements and practices.
• Assist in the development and delivery of Field Service Training.
• Act as a liaison between instrument service and engineering for resolution of escalated issues.
• Provide clear, actionable feedback on improvements to processes, products, and service offerings.
• Assist in creating processes, service procedures, and checklists from information provided by product development and manufacturing engineers.

Requirements

• Bachelor's degree in a related field or equivalent work/military experience.
• Minimum 5 years of experience in field service required.
• Experience with using basic hand tools and inspection equipment required.
• Strong working knowledge of instrumentation alignment, training, and repair.
• Logical problem-solving skills.
• Strong mechanical, electrical, and troubleshooting fundamentals, and analytical background.
• Experience with developing test scripts and analysis of software logs for automation equipment is required.
• Familiarity with ISO Standards.

Nice-to-haves

• Experience with development of processes, service procedures, and checklists for field service is desirable.
• A background in the life science drug discovery or clinical laboratory marketplaces is a plus.
• Familiarity with ISO, GLP, and Good Documentation Practices (GDP) is highly desirable.

Benefits

• Medical, dental, and vision coverage
• Prescription benefits
• 401(k) plan with company matching
• Flexible spending accounts
• Company-paid short- and long-term disability insurance
• Group life and accidental death and dismemberment insurance
• Paid vacation
• Paid sick leave
• Paid holidays
• Paid parental leave
• Employee assistance program
• Fitness club membership contribution
• Pet insurance
• Identity theft protection
• Home and auto insurance discounts
• Optional supplemental life insurance