Laboratory IT Specialist I- ATL

Precise Software Solutions - Atlanta, GA

Full-time - Entry Level

Atlanta, GA

Professional, Scientific, and Technical Services

About the position

The IT Laboratory Support Specialist is responsible for providing hands-on IT support in a laboratory environment, focusing on hardware and software support for laboratory instrumentation and associated peripherals. This role involves troubleshooting, maintaining, and configuring laboratory IT systems, including the Laboratory Information Management System (LIMS), to ensure efficient laboratory operations and customer satisfaction.

Responsibilities

• Provide prompt response to support requests received via tickets or other contacts to minimize disruption of laboratory workflow.
• Accurately and promptly document support requests using the IT service desk system and manage open tickets in compliance with SLAs and project expectations.
• Assist with installations, moves, decommissions, and networking of all laboratory equipment with controllers.
• Install and configure new IT equipment, perform upgrades, and diagnose and resolve software and hardware incidents across a range of software applications.
• Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible.
• Image existing scientific controllers regularly for emergency restoration in the event of a hardware failure.
• Collaborate with other teams to manage data backups and data restoration and to resolve connectivity issues.
• Create, maintain, and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests.
• Coordinate with equipment manufacturers as they install, maintain, and troubleshoot instruments and instrument controllers.
• Provide new user day-to-day support, after training on LIMS configuration and its integration with site instrumentation and instrument applications.

Requirements

• Must have a combination of laboratory and IT experience/education.
• Minimum 2 years experience in a laboratory environment.
• Minimum 2 years IT support experience with direct user contact and demonstrated gold-standard customer service.
• Applicants with past experience providing both direct IT and LIMS support in a testing laboratory preferred.
• BioMedical IT experience or equivalent desirable.
• Demonstrated exceptional oral and written communication skills.
• Ability to work as part of a remote team or with geographically dispersed team.
• Ability to work in a laboratory environment that may require adherence to safety practices.

Nice-to-haves

• Familiarity with one or more LIMS applications helpful.
• Experience with Quality and Analytical Testing processes preferred.
• Experience with Waters Empower/NuGenesis and/or LabX helpful.

Benefits

• Comprehensive Health Benefits (Medical, Dental and Vision) including High Deductible Health plan where company pays 100% of the deductible for your family.
• Flexible Spending Accounts (FSA) & Health Savings Account (HSA)