Laboratory Referral Specialist I or II - Coeur D'Alene, ID

About the position

This position requires the employee to work 100% on-site in a hospital laboratory setting at a strategic client facility located in Coeur D'Alene, Idaho. You will be managing a client’s referral send-out work coming to Mayo Collaborative Services (MCS) as directed by client management and governed by a client’s business contract. You will provide onsite customer service and be a resource to a client’s clinical laboratory staff. You will manage the biological specimens (e.g. blood, urine) receipt, verification, handling, aliquoting, processing and shipping if applicable, ordering, and specimen resolution. You will communicate with internal and external stakeholders and monitor assigned reports and partner with clients to resolve issues related to specimen submissions. Duties may consist of but are not limited to pending lists, billing charges, Laboratory Information System (LIS) test builds, Joint Test Catalog maintenance, quality metrics and training of send-out staff, and maintaining MCS supply inventory. There may be additional responsibilities as assigned by the client and MCS related to LIS maintenance, documents, and end-user feedback groups.

Responsibilities

• Manage client’s referral send-out work as directed by client management.
• Provide onsite customer service to client’s clinical laboratory staff.
• Manage biological specimens receipt, verification, handling, aliquoting, processing, and shipping.
• Order and resolve issues related to specimen submissions.
• Communicate with internal and external stakeholders.
• Monitor assigned reports and partner with clients to resolve issues.
• Maintain pending lists, billing charges, and Laboratory Information System (LIS) test builds.
• Maintain Joint Test Catalog and quality metrics.
• Train send-out staff and maintain MCS supply inventory.
• Perform additional responsibilities as assigned by the client and MCS.

Requirements

• Ability to work 100% on-site in a hospital laboratory setting.
• Experience in managing biological specimens.
• Strong communication skills for internal and external stakeholder interaction.
• Ability to monitor reports and resolve issues related to specimen submissions.