Laboratory Supervisor

Mercy Health System - Lake Geneva, WI

Full-time - Mid Level

Lake Geneva, WI

Hospitals

About the position

Plans, directs and coordinates technical activities of laboratory staff in addition to performing clinical or anatomic laboratory duties. Work at other Mercy facilities performing the same functions, as required. Work alternate shifts, weekends and holidays as needed to adequately provide services. Perform other duties and projects as assigned.

Responsibilities

• Provides day to day supervision of technical area along with coordination of workflow to ensure excellent quality of service to all customers and prompt and appropriate handling of all issues.
• Provides leadership to direct reports; promotes a teamwork environment, identifies interpersonal issues and assists with conflict resolution; provides professional development opportunities, coaching and mentoring.
• Manage scheduling, payroll, orientation, competency assessment, performance appraisals, corrective action and performance improvement plans.
• Coordinates communication with medical director and lab leadership.
• Monitors operational budget, continually evaluates systems to ensure cost effectiveness and reduction of operational expenses.
• Utilize the Information System to receive patients, order and collect samples, result tests, answer questions from nurses and physicians, document quality control activities and produce reports required to perform job tasks.
• Confirms accuracy of patient sample identification prior to performing analyses; evaluates specimen quality and identifies when unacceptable.
• Perform waived, moderate and high complexity lab tests as defined by CLIA in the lab specialties of hematology, urinalysis, chemistry and blood bank or microbiology by automated and manual methods according to defined policies and procedures.
• Analyze test results prior to release of information to chart for validity and accuracy.
• Performs high complexity tests such as bone marrow, sperm morphology, etc.
• Assure that designated turnaround times for results are met and that critical results are appropriately reported and documented.
• Perform quality control and proficiency testing procedures as defined by policy.
• Interpret and troubleshoot quality control results to ensure accurate and precise test results.
• Perform preventative maintenance, advanced troubleshooting and calibration of laboratory instrumentation.
• Performs method and instrument evaluation and implementation.
• Investigates/resolves technical issues and responds to customers.
• Participates on interdepartmental committees or teams.
• Teaches students and trains new partners.
• Develops effective quality control programs.
• Reviews quality control results, submits data to peer review organization and makes necessary adjustments for all lab specialties performed at assigned laboratory.
• Assures enrollment in appropriate proficiency testing programs, administrates proficiency testing program according to regulatory standards and assures acceptable performance for all lab specialties performed at assigned laboratory.
• Develops effective policies, procedures and performance standards for all lab specialties performed at assigned laboratory.
• Develops effective orientation protocols checklists and training protocols for partners for all lab specialties performed at assigned laboratory.
• Assures initial and annual tech competency checklists are completed for all lab specialties performed at assigned laboratory.
• Evaluates new methods, procedures and equipment for all lab specialties performed at assigned laboratory.
• Assures compliance with regulatory standards and represents lab during accreditation surveys for all lab specialties performed at assigned laboratory.
• Serves as a technical resource to medical staff, system laboratories and other departments for all lab specialties performed at assigned laboratory.
• Maintains appropriate supply level of inventory to assure smooth operation of laboratory.
• Investigates and resolves customer concerns; responds to customers in a timely manner.
• Completes partner performance evaluations.
• Select and interview partners with manager.
• Assures appropriate billing of all miscellaneous laboratory tests.
• Keeps current with developing technology and changes in the laboratory industry.
• Maintain competency in current procedures and gain competency for new methods implemented.

Requirements

• Bachelor's Degree preferred.
• Associate of Science degree in laboratory science or medical laboratory technology and 6 years clinical laboratory experience required.
• Certification/Licensure MT, MLS, CLS, Generalist Certification or Specialty Certification BB, C, H, M, HTL or CT required.

Benefits

• Comprehensive Benefits Package: Mercyhealth offers a retirement plan with competitive matching contribution, comprehensive medical, dental, and vision insurance options, life and disability coverage, access to flexible spending plans, and a variety of other discounted voluntary benefit options.
• Competitive Compensation: Mercyhealth offers market competitive rates of pay and participates in various shift differential and special pay incentive programs.
• Paid Time Off: Mercyhealth offers a generous paid time off plan, which increases with milestone anniversaries, to allow employees the opportunity for a great work-life balance.
• Career Advancement: Mercyhealth offers a number of educational assistance programs and career ladders to support employees in their educational journey and advancement within Mercyhealth.
• Employee Wellbeing: Mercyhealth has a focus on wellbeing for employees across the organization and offers a number of tools and resources, such as an employer-sponsored health risk assessment and a Wellbeing mobile application, to assist employees on their wellbeing journey.
• Additional Benefits: Mercyhealth employees have access to our internal and external employee assistance programs, employee-only discount packages, paid parental and caregiver leaves, on-demand pay, special payment programs for patient services, and financial education to help with retirement planning.