Cdo Technologies - Joint Base Andrews, MD
posted 4 months ago
The LAN VoIP Network Specialist II Senior position at CDO Technologies is a critical role focused on providing voice systems maintenance and support for the 844th Communication Group (CG). This position requires a deep understanding of Cisco Unified Communications Manager (CUCM) and its components, as well as the ability to install, configure, administer, manage, and maintain these systems. The specialist will be responsible for ensuring that the entire voice solution complies with all DISA STIGs and AF TCNOs by implementing necessary firmware, software, and hardware changes. In this role, the specialist will provide Tier 2 and Tier 3 support for voice systems, ensuring comprehensive customer IT support that includes transitioning, operating, maintaining, restoring, protecting, backing up, and refreshing CUCM telephony and all associated infrastructure systems. The specialist will also be tasked with keeping all components of the CUCM systems updated to meet or exceed industry standards, providing emergency voice LAN troubleshooting assistance, and conducting routine network troubleshooting and maintenance. Additionally, the specialist will prepare and maintain project planning documentation, create and maintain LAN/voice network maps and diagrams, and input relevant information into network monitoring tools. The role also involves integrating various voice services, supporting decommissioning of legacy telephony technologies, and providing training as requested. This position is located at Joint Base Andrews, MD, and requires a proactive approach to problem-solving and a commitment to delivering superior customer service.