LAN / WAN Engineer

Philadelphia Gas Works - Philadelphia, PA

Full-time - Entry Level

Hybrid - Philadelphia, PA

Pipeline Transportation

About the position

The Philadelphia Gas Works (PGW) is the largest municipally owned gas utility in the nation, supplying gas service in the City of Philadelphia to over 500,000 customers. From its humble beginnings in 1836, PGW has grown into the large, modern facility that exists today. As one of the nation's leading natural gas providers, PGW prides itself on stability and continual growth. PGW is dedicated to becoming the Greenest Natural Gas Delivery Company in the region. This position will be part of a team responsible for the entire PGW infrastructure. The team supports several critical areas, Windows Servers, VMWARE ESX, Storage Area Networks. Specific assignments may include large projects as well as routing maintenance and troubleshooting with both prioritized based on criticality to company operations. This position may be eligible for a hybrid work schedule - 3 days on site and 2 remote after 6 months for PA residents. For the first 6 months you are required to be on site 5 days per week. After 6 months you are also eligible for a compressed work week. LAN/WAN Engineers analyze, design, test, and evaluate local area network (LAN) and wide area network (WAN) systems including but not limited to internet, intranet, and other data communications systems. Incumbents maintain and administer computer networks and related computing environments including computer hardware, systems software, applications software, and all configurations to ensure network availability to all system users.

Responsibilities

• Diagnoses hardware and software problems, and replace defective components.
• Performs data backups and disaster recovery operations.
• Performs routine network startup and shutdown procedures, and maintain control records.
• Maintains needed files by adding and deleting files on the network server and backing up files to guarantee their safety in the event of problems with the network.
• Sets up user accounts, regulating and monitoring file access to ensure confidentiality and proper use.
• Maintains the peripherals, such as printers, that are connected to the network.
• Provides first level resolution of hardware/software platform problems in complex, multi-layered environment, tracks and monitors reported problems to ensure a timely resolution; follows-up with user to ensure issue has been sufficiently resolved.
• Keeps current knowledge of Voice, Data, LAN/WAN and Wireless Cellular hardware, software and architectures.
• Performs other special projects and assignments as requested.
• Ensuring the control, reliability and performance of all telecommunication.
• Completing all requests for changes to call flows from Call Center.
• Provides basic face to face client training for cellular phones and tablets including Senior.
• Completing requests to add, move and change telephone sets and voice mail boxes for all PGW sites.

Requirements

• Bachelor's degree in Computer Science, Information Services, or other related field of study.
• 1 to 3 years hands on experience in network technologies and protocols such as VPN, Frame Relay, Wireless, and CISCO hardware (Routers, Switches, Firewalls), VoIP and Wireless Cellular.
• Must have knowledge of network monitoring, and health reporting as well as packet analysis.
• Must have knowledge of business process reengineering concepts with the ability to solve practical problems, deal with a variety of situations where only limited standardization exists and lead requirements definition activities.
• Must have understanding of customer satisfaction basics with the ability to apply concepts in the process of servicing the customer.
• Must have computer skills with working knowledge of Avtex, Novell, Microsoft or Cisco (Certification in one of these applications is highly desired).
• Equivalent combination of education and experience may be acceptable in lieu of degree.

Benefits

• Free Health Insurance Options
• Free Dental Insurance
• Flex Spending
• Commuter Benefits
• Pension Plan
• Free Parking
• Wellness Programs
• Onsite Gyms
• Tuition Assistance
• PSLF Eligible Employer
• Parental Leave
• Hybrid Work Environment