Landscaping Account Specialist

$67,000 - $70,000/Yr

Gothic Landscape - San Jose, CA

Full-time - Mid Level

San Jose, CA

1-10 employees

Administrative and Support Services

About the position

The Landscaping Account Specialist at Gothic Landscape, Inc. is responsible for delivering exceptional customer service while managing production crews and ensuring quality service on landscaping projects. This role involves building strong relationships with clients, overseeing crew performance, and contributing to the branch's growth objectives in a fast-paced outdoor environment.

Responsibilities

• Create strong relationships with customers through effective communication and service.
• Manage crew members, including morning dispatch, performance management, and addressing complaints.
• Conduct proactive site quality reviews and communicate assessments internally and externally.
• Network and earn referrals to help the branch achieve its new growth objectives.
• Lead the branch in growing its base contracts in targeted market segments and geographic locations.
• Assist the branch team in achieving overall objectives of quality, retention, growth, and profitability.

Requirements

• 2 or 4-year college degree in Horticulture preferred.
• Supervisory skills and/or leadership experience.
• Ability to work effectively in a fast-paced environment with a strong drive for customer service.
• Sound time management and organizational skills with a strong work ethic.
• Strong interpersonal verbal and written skills, with the ability to write and present proposals and bids.
• Bilingual in Spanish preferred for effective communication with crew members.

Nice-to-haves

• Experience in horticulture and landscaping management.
• Proven track record in customer service excellence.

Benefits

• Paid training
• Paid holidays
• Health insurance
• 401(k) matching