Large Loss Field Claims Adjuster (Northern CA)

$84,000 - $139,000/Yr

American Family Insurance Group - Richmond, CA

Full-time - Senior

Remote - Richmond, CA

Insurance Carriers and Related Activities

About the position

The position at American Family Insurance Claims Services (AFICS, Inc.) involves leading the investigation and management of complex property and casualty claims. The role focuses on ensuring customer satisfaction by effectively handling claims, determining liability, and providing solutions that protect and restore customers' dreams. This primarily home-based position requires local travel within California, particularly in Northern California, to conduct field inspections and manage claims directly with clients and other stakeholders.

Responsibilities

• Investigate the origin and cause of high-exposure claims by contacting relevant parties including insureds, claimants, agents, and contractors.
• Participate in High Damage Reviews (HDR) to address coverage issues and exposure.
• Handle both 1st party and 3rd party claims under multiple policy types and endorsements.
• Conduct on-site inspections when needed and evaluate damages.
• Negotiate claims with insureds, claimants, attorneys, and public adjusters.
• Respond to customer inquiries and provide updates on the claim process.
• Interpret and determine policies and coverages for assigned losses.
• Serve as a mentor and subject matter expert for less experienced adjusters.

Requirements

• 5 or more years of experience handling field property claims.
• Experience handling claims over $50k.
• Carrier experience in property and casualty claims.
• Advanced knowledge of Xactimate software.
• Valid driver's license with an acceptable driving record.
• Obtain state-specific property casualty claims licensing as required.

Nice-to-haves

• Experience in catastrophe claims handling.
• Demonstrated ability to provide customer-driven solutions.

Benefits

• Comprehensive medical, dental, and vision benefits.
• 401(k) contribution and pension plan.
• Annual incentive program.
• 9 paid holidays and 23 days of paid time off annually.
• Student loan repayment program.
• Paid family leave.