Large Loss Mitigation Specialist

Full-time - Mid Level

Frisco, TX

About the position

SERVPRO of Frisco, a trusted leader in restoration services, is looking for a skilled and dedicated Large Loss Mitigation Specialist to join our growing team. As a vital member of our restoration team, you will be responsible for managing large and complex loss mitigation projects, ensuring the efficient and effective restoration of properties impacted by fire, water, mold, and other disasters. The ideal candidate will have experience in the mitigation/restoration industry, exceptional customer service skills, and the ability to manage multiple projects while maintaining a high standard of quality work.

Responsibilities

• Oversee large loss mitigation projects from start to finish, including initial assessment, scope development, and final restoration.
• Accurately assess damage and create detailed estimates for mitigation work, using industry standards and best practices.
• Act as the primary point of contact for clients during the mitigation process, keeping them informed and managing their expectations.
• Supervise and coordinate field technicians, subcontractors, and other team members to ensure timely and high-quality work.
• Perform regular site inspections to monitor progress and ensure compliance with safety and quality standards.
• Develop and manage project budgets, ensuring estimates align with client needs and project requirements, and ensure timely invoicing and collection of funds.
• Enforce safety standards and conduct job site inspections to identify and address potential hazards.
• Educate clients about the mitigation process and ensure they are aware of their options and the restoration timeline.
• Complete all required documentation accurately, including contracts, liability waivers, and project-specific forms.

Requirements

• At least 2 years in the restoration industry or related field, focusing on mitigation and large loss projects.
• Experience as a project manager, estimator, or in insurance adjusting is preferred.
• Proficiency in mitigation estimating software (e.g., Xactimate) and Microsoft Office Suite (Excel, Word, Outlook).
• Ability to perform physical tasks such as climbing ladders, crawling in confined spaces, and lifting up to 25 pounds.
• Strong customer service and communication skills, with a demonstrated ability to build and maintain positive client relationships.
• Excellent organizational skills with the ability to manage multiple projects, deadlines, and budgets.
• Knowledge of safety standards in the restoration industry.
• IICRC certifications (Water Damage Restoration, Fire & Smoke Damage Restoration, Mold Remediation) are preferred.

Nice-to-haves

• Additional certifications are a plus.

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Company car
• Competitive salary
• Dental insurance
• Donation matching
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Relocation bonus
• Stock options plan
• Training & development
• Tuition assistance
• Vision insurance
• Wellness resources