Large Loss Property Field Claims Adjuster (Las Vegas, NV)

About the position

At American Family Insurance Claims Services (AFICS, Inc.), we're embarking on a transformation of our claims capabilities that will put customers at the center of what we do best - protecting and restoring their dreams when they need us most. We're leveraging our expertise, technology and new ways of working to actively reinvent one of America's largest industries-creating positive impact that empowers our customers, communities, and company to thrive. We are problem solvers who ask critical questions and consistently tackle challenges big and small. Together, we disrupt what's expected of insurance. Lead level role that investigates and maintains highly complex property claims. Determine liability, secure information, reviews coverages, arrange appraisals, and settles claims. Demonstrate experience to perform all areas of claim adjustment activities with the highest degree of competency and independence. You will work in the field and handle complex homeowner property field claims. You will preferably be located in Las Vegas, NV. A fleet vehicle is provided with the position. You will report to a Large Loss Senior Manager.

Responsibilities

• Investigate origin and cause of high exposure claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Participate in High Damage Reviews (HDR) to address coverage issues and exposure.
• Handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conduct on-site inspections when needed, evaluate damages and handle claim negotiations with insureds, claimants, attorneys, public adjusters.
• Respond to customer inquiries, make appropriate decisions, and close file.
• Interpret and determine policies, leases, by-laws, declarations, articles, and contract coverages and apply to all parties for assigned losses.
• Make independent decisions but recognize when assistance is needed.
• Provide all parties with claim process and status; answer questions or redirect to other areas.
• Be a mentor and subject matter expert for less experienced adjusters.

Requirements

• Demonstrated ability to handle 1st and 3rd party, multi-line claims across our operating territories.
• Demonstrated experience providing customer-driven solutions, support or service.
• Demonstrated ability to efficiently and effectively handle complex claims.
• Extensive knowledge of policies and endorsements coverages.
• Successfully applied knowledge of each phase of the claim handling process.
• Valid driver's license required plus an acceptable driving record.
• Obtain state specific property casualty claims licensing as required.

Nice-to-haves

• Advanced Xactimate experience required.
• 5 or more years' experience handling field property personal lines claims required.
• Prefer someone who has handled claims over $50,000.

Benefits

• Comprehensive medical, dental, vision and wellbeing benefits.
• Competitive 401(k) contribution.
• Pension plan.
• Annual incentive.
• 9 paid holidays.
• Paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program.
• Paid-family leave.