Laser Applications Engineer - Seattle, WA

$70,000 - $80,000/Yr

Messer Cutting Systems - Menomonee Falls, WI

Menomonee Falls, WI

Machinery Manufacturing

About the position

Messer Cutting Systems offers innovative software programs that effectively streamline processes. We are looking in the Seattle, WA area for a qualified addition to our Applications Engineering team. Our software solutions are the effective link between our customer's machine and commercial products. As the Application Support Engineer, you will provide technical and functional customer support of our various software applications through phone support and in-person & remote customer training.

Responsibilities

• Facilitate remote, in-house, and onsite customer training and support on machine operation, process optimization and CAD/CAM programming software
• Remote, in-house and onsite training to customers requires 50% travel
• Collaborate cross-functionally to develop new product lines prior to launching
• Offer suggestions to enhance metal fabrication processes such as plasma, laser, oxyfuel and drill/mill operations
• Manage enhancement and bug fix lists and test software after changes and upgrades
• Attend trade shows to represent the company and products
• Effectively communicate during extensive interaction with customers
• Develop knowledge base articles and other training materials
• Conduct equipment and software demonstrations and presentations to prospective customers
• Work closely with other departments to ensure products are delivered on time and meet all customer requirements
• Participate in continuous improvement projects and proactively maintain collaborative relationships
• Support a global network by effective communication skills across geographic, cultural, cross-functional, and organizational differences
• Other duties/responsibilities as directed by the manager

Requirements

• Associate's Degree in related field preferred
• 3 or more years of experience with laser cutting machinery
• Experience cleaning and changing laser cutting heads

Nice-to-haves

• AutoCAD or SOLIDWORKS experience preferred
• Knowledge of CNC equipment preferred
• Knowledge material handling systems preferred
• Proficient in Microsoft Office Suite
• Ability to work collaboratively and independently, with good organizational skills and the flexibility and adaptability to work on multiple projects with exceptional attention to detail
• Strong communication and presentation skills required
• Self-starter with determination for completing tasks
• A valid driver's license and reliable transportation is required

Benefits

• Steel-toe shoes
• Eye protection