Last Mile Program Insurance Account Coordinator

$37,440 - $52,000/Yr

OVD Insurance - Wyoming, MI

Full-time - Entry Level

Remote - Wyoming, MI

About the position

The Last Mile Program Insurance Account Coordinator at OVD Insurance is responsible for managing both existing and new business accounts. This role provides essential day-to-day support to Account Managers and Sales Agents, ensuring effective communication with clients and accurate handling of policy documents. The position requires collaboration with the team to maintain high client satisfaction and adherence to insurance regulations.

Responsibilities

• Support Last Mile Account Managers in managing their books of business.
• Assist Account Managers with client communications via email, phone, or mail.
• Entry of policy documents/documentation into the agency management system.
• Help to manage client renewal processes.
• Review policies for accuracy after the quoting and binding process.
• Monitor and help manage the incoming certificates email inbox and complete certificate requests promptly.
• Monitor and help to manage the incoming queue phone calls.
• Advise clients on proper coverage with policy changes upon request.
• Work and collaborate with the team to ensure client satisfaction.
• Follow insurance laws as well as multiple carrier guidelines and eligibility rules.
• Perform any other duties and tasks required by the Company.

Requirements

• Property & Casualty License required.
• Bachelor's degree preferred.
• P&C insurance industry experience preferred, but not required.
• Intermediate to Advanced Excel skills (example - formula application and creation).
• Ability to work onsite in a full-time or hybrid capacity (management discretion).
• Ability to comprehend contractual language and compliance with insurance requirements.
• Excellent interpersonal skills.
• Extremely strong oral and written communication skills, including the ability to translate technical language for end users.
• High energy work ethic with the ability to work independently while maintaining excellent customer relationships.
• Ability to work collaboratively with others.

Nice-to-haves

• Experience in the insurance industry is preferred but not mandatory.

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance