Launch Consultant, Associate

$44,000 - $65,000/Yr

Wisr - Richmond, VA

Full-time - Entry Level

Remote - Richmond, VA

Educational Services

About the position

The Launch Consultant, Associate at EAB plays a crucial role in partnering with university and community college clients to implement Student Success Technology. This position involves managing project timelines, consulting on workflow design, and ensuring successful technology adoption to enhance student retention and graduation success. The consultant will work closely with academic leaders and support departments to drive the effective use of the platform, leveraging analytics to identify opportunities for improvement.

Responsibilities

• Develop an understanding of partner goals and keep abreast of changes in the partner's situation; communicate these goals and changes to the project team
• Collaborate with the Strategic Leader and Business Analyst in leading the partner project team throughout implementation, ensuring goal and priority alignment
• Maintain the end-to-end relationship with universities and community colleges utilizing EAB's Student Success technology, from initial onboarding, to go-live, through user training, project management, and consulting
• Complete gap analysis of existing advising, support processes and student experience across each school as a means of identifying missed opportunities developing the optimal workflow integration of the platform
• Monitor technology implementation progress, answer questions and devise solutions to partner problems
• Work with partner on appropriate change management strategies to implement the platform
• Partner with EAB technical/data support staff and internal teams to ensure smooth implementation of our technology platform
• Take appropriate action when dealing with project risk and less desirable outcomes during implementation
• Serve as the central point of contact, working closely with the project owner and application administrators at each partner institution through the full implementation process and post-implementation, helping communicate updates to program sponsors/senior leaders as needed
• Develop engagement strategies with key stakeholders
• Provide feedback and support to product management team to continue to further refine and enhance the technology

Requirements

• Bachelor's degree
• 2+ years of work experience
• Must possess at least two of the following: Consulting experience, Client management experience, Project management experience, Experience working in the higher education industry, Experience presenting to groups or facilitating training sessions, Demonstrable analytical reasoning or quantitative analysis, Experience facilitating and managing organizational change, Experience communicating with senior leadership and or executive teams
• Willingness to travel 30 - 50% domestically (varies by product)
• Valid driver's license

Nice-to-haves

• Deep knowledge of academic advising and undergraduate programming
• Consulting experience in the areas of enrollment management and student retention/success
• Proven ability to drive change and achieve results in an academic setting
• Experience working with student information systems and student data

Benefits

• Medical, dental, and vision insurance plans; dependents and domestic partners eligible
• 20+ days of PTO annually, in addition to paid firm and floating holidays
• Daytime leave policy for community service and flextime for fitness activities (up to 10 hours per month each)
• 401(k) retirement savings plan with annual discretionary company matching contribution
• Health savings account, healthcare and dependent care flexible spending account, and pre-tax commuter plans
• Employee assistance program with counseling services and resources available to all employees and immediate family
• Wellness programs including gym discounts, incentives to promote healthy living, and family access to the leading app for sleep, meditation, and relaxation
• Gender affirming care coverage
• Fertility treatment coverage and adoption or surrogacy assistance
• Paid parental leave with phase back to work program for birthing and non-birthing parents
• Access to milk shipping service to support nursing employees during business travel
• Discounted pet health insurance coverage for dog and cat family members
• Company-provided life, AD&D, and disability insurance
• Financial wellness resources and membership in a robust employee discount program
• Access to employee resource groups, merit-based advancement, and dynamic professional growth opportunities