Law Enforcement Dispatcher II

State of Massachusetts - Chelsea, MA

Full-time - Entry Level

Chelsea, MA

Executive, Legislative, and Other General Government Support

About the position

The Executive Office of Energy and Environmental Affairs (EEA) seeks to protect, preserve, and enhance Massachusetts' environmental resources and create a clean energy future for all residents. Through the stewardship of open spaces, the protection of environmental resources, and the advancement of clean energy, EEA works tirelessly to make Massachusetts a wonderful place to live, work, and raise a family. Our commitment to environmental justice ensures that every resident, regardless of background or location, can live in a safe, clean environment and shares equally in the benefits of the clean energy transition. The Environmental Law Enforcement Dispatcher II will operate multi-band radios, operate Criminal Justice Information System National Crime Information Center computer; provide assistance to field law enforcement units; coordinate joint operations with local, state, and federal law enforcement and public safety agencies; and provide information to the general public and other public and private entities.

Responsibilities

• Operates sophisticated multi-band radio to address emergency and non-emergency requests.
• Coordinates department access and use of worldwide police telecommunications network.
• Assures compliance with Federal Communications Commission rules to disseminate information over radio network broadcasts orders to coordinated dispatching of law enforcement and other emergency services.
• Coordinates dispatch and response of federal agencies to federal enforcement activities.
• Coordinates department response to natural disasters such as floods, hurricanes, blizzards etc.
• Coordinates search and rescue operations on the lands of the Commonwealth.
• Coordinates emergency medical response to remote areas of the state during severe weather.
• Receives Law Enforcement related communications from the public and provides assistance as needed.
• Provides information via communications system to coordinate activities of local, state and federal law enforcement personnel engaged in major emergency activities such as pursuits, warrants, surveillance and immobilization.
• Provides information via communications system to coordinate the activities of local state and federal officers during natural disasters, medical emergencies, fires and domestic abuse.
• Utilizes numerous local, municipal, county state, federal and international enforcement agencies and emergency services to address or investigate complaints or requests for service.
• Responds to requests from worldwide enforcement agencies relative to wanted or missing persons, criminal histories, stolen property, sensitive intelligence, terrorist activity, drug interdiction, or smuggling.
• Responds to telephone requests for information from the public, other public service agencies and the media to provide general departmental information.
• Maintains records of radio transmissions, complaints received via telephone, fax, or marine radio.
• Operates department CAD Computer Aided Dispatch system to enter and retrieve data to assist field units.
• Builds good relationships and strategic partnerships.
• Adapts quickly to shifting priorities.
• Follows chain of command.
• Proposes and implements specific solutions to problems that complement the department's organizational structure.
• Balances competing priorities and demands on the department.
• Simultaneously manages multiple and complex assignments or tasks.
• Performs other related law enforcement dispatcher duties as required or assigned.

Requirements

• One year of full time or equivalent part-time experience in the operation of communications systems.
• A diploma as evidence of graduation from a recognized high school or vocational/technical high school or a Massachusetts high school equivalency certificate.

Nice-to-haves

• Ability to use, speak, write, read, comprehend, and spell the English language clearly.
• Ability to remain calm in a stressful environment or during a stressful incident.
• Working knowledge of basic computer systems.
• Ability to speak clearly and distinctly.
• Ability to give oral instruction in clear concise calm manner.
• Ability to work accurately with names, numbers, codes, and symbols.
• Ability to maintain accurate and legible records.
• Ability to communicate clearly and effectively in oral instructions.
• Ability to understand and follow written or oral instructions.
• Ability to establish harmonious working relationships with others.
• Ability to deal tactfully with others in sometimes stressful situations.
• Ability to adjust to changing situations to meet emergency needs or changing program requirements.
• Ability to exercise discretion in handling of confidential information.
• Ability to work long hours under sometimes stressful conditions.
• Ability to handle multiple tasks accurately and calmly under stressful or emergency situations.
• Ability to work various shifts.
• Ability to respond to short notice requests in various weather conditions.

Benefits

• Comprehensive benefits package including health insurance, retirement plans, and paid time off.
• Employee benefits that support work-life balance and future planning.