About the position
American Staffing is seeking a professional customer service team member to join a local law firm in Idaho Falls and surrounding areas. This position is ideal for individuals who possess excellent communication skills and a genuine passion for assisting clients. As a Law Firm Receptionist, you will be the first point of contact for clients, handling various inquiries and ensuring a positive experience for all who reach out to the firm. Your role will involve managing inbound client inquiries through multiple channels including phone, email, and chat, as well as conducting outbound calling campaigns to follow up on client inquiries. You will also be responsible for collecting unpaid balances and resolving client concerns in a professional manner. This position offers a unique opportunity to work in a dynamic environment where your customer service skills will be put to the test and appreciated.
Responsibilities
- Handle inbound client inquiries via phone, email, and chat.
- Collect unpaid balances from clients.
- Resolve client concerns in a professional manner.
- Conduct outbound calling campaigns to follow up on client inquiries.
Requirements
- Excellent communication skills in English.
- Strong phone etiquette and active listening skills.
- Previous experience in customer service or sales is preferred.
- Ability to effectively communicate with clients from diverse backgrounds.
Benefits
- Temp to Hire position with potential for permanent employment.
