Lead Account Manager, Client Services

Rxo - Loxley, AL

Full-time - Mid Level

Loxley, AL

About the position

As a Lead Account Manager in Client Services at RXO, you will play a crucial role in coordinating with site leadership to support home delivery services. This position focuses on ensuring the successful completion of deliveries, managing relationships with contract carriers, and optimizing delivery routes using advanced technology. You will also be responsible for coaching personnel and addressing operational challenges to enhance customer satisfaction.

Responsibilities

• Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on-schedule deliveries and voice of customer (VOC) reports.
• Cultivate positive working relationships with contract carriers and helpers.
• Use route planning software to build efficient delivery routes.
• Handle the dispatch of contract carriers; resolve issues throughout the day as needed.
• Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies.
• Manage and develop contract carriers' expectations for home delivery; make appointments for pickup and delivery.
• Coach and develop dispatch and warehouse personnel to meet and exceed the customers' expectations.
• Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues).

Requirements

• 4 years of logistics experience, including 1 year of inventory control and merchandise reconciliation experience.
• Bachelor's degree or equivalent related work or military experience.
• Experience with Microsoft Office (Excel, Word, PowerPoint and Outlook) and other business applications.

Nice-to-haves

• Bachelor's degree in Logistics or Supply Chain Management, or equivalent related work or military experience.
• 4-7 years of logistics experience.
• 2 years of inventory control and merchandise reconciliation experience.
• Solid research, communication and time management skills.

Benefits

• Dental insurance
• Disability insurance
• Health insurance
• Paid holidays
• Paid time off
• Vision insurance