Lead Accounts Receivable Representative

Thermo Fisher Scientific - Pittsburgh, PA

Full-time - Mid Level

Pittsburgh, PA

Computer and Electronic Product Manufacturing

About the position

The Lead Accounts Receivable Representative plays a crucial role in managing customer interactions to resolve issues that may delay invoice payments. This position is responsible for leading all aspects of problem-solving and facilitating conversations with the relevant parties involved. The representative will handle customer interactions from invoicing through to cash collection, serving as the primary contact for problem resolution for a portfolio of customers. This portfolio will consist of 200 to 400 accounts, with a total value exceeding $20 million. In this role, the representative will be expected to communicate professionally, both in writing and verbally, while effectively managing a high volume of email communications and phone contacts. A solid understanding of customer billing platforms is essential for identifying and resolving problems efficiently. Proficiency in key Excel functions is also necessary to drive collection efficiencies for large customers. The representative will leverage relationships across various departments and business units to enhance problem resolution and ensure the completion of action plans. Proactive identification of potential problems and risks is a key responsibility, along with formulating sound solutions and developing actionable plans. The representative will drive accountability by raising delinquency issues within both the customer and Thermo Fisher Scientific organizations. Adaptability to changing priorities based on business needs is crucial, as is the ability to consistently accomplish or exceed established goals. Recognizing changes in customer behavior that may indicate increased risk of delinquency or default is also part of the role. The Lead Accounts Receivable Representative will work with minimal direction, adhering to company guidelines and policies. Additionally, they will support the development and implementation of onboarding content for new team members and utilize Practical Process Improvement techniques to identify and address root causes of problems. Mentoring and supporting other team members is also an important aspect of this position.

Responsibilities

• Communicate professionally, both written and verbal
• Effectively handle a high volume of email communication and phone contact
• Understand customer billing platforms for problem identification and solution
• Utilize key Excel functions to drive collection efficiencies for large customers
• Leverage relationships across departments to improve problem resolution
• Proactively identify problems and formulate sound solutions
• Drive accountability by raising delinquency issues within the organization
• React to and effectively handle changes in priorities based on business need
• Formulate a course of action to accomplish or outperform established goals
• Recognize changes in customer behavior indicating increased risk of delinquency
• Work with minimal direction, following guidelines and company policy
• Support development and implementation of onboarding content for new team members
• Use Practical Process Improvement techniques to identify and solution problem root causes
• Mentor and support other team members

Requirements

• High School Diploma required; Bachelor's degree in a business field preferred
• 5+ years of experience in collections and/or business or equivalent combination of education and experience
• Business to Business collections, customer service, or finance background
• Analytical skills necessary to reconcile customer trade accounts
• Excellent written and verbal communication skills
• Goal-oriented with a high degree of integrity
• Ability to work effectively with team members in an open environment
• Proficiency in MS Office (Word, Excel, Outlook), Oracle, Cognos