Lead Accounts Receivable

Mac Papers and Packaging, - Jacksonville, FL

Full-time - Senior

Jacksonville, FL

About the position

The Lead, Accounts Receivable plays an important part in the key financial and customer operations activities which help deliver exceptional experiences to our customers and drive performance of the organization. This role is crucial in improving cash flow and ensuring compliance with financial policies, while collaborating with other departments to resolve payment issues and discrepancies. The Lead, Accounts Receivable is expected to work as part of a collaborative team to deliver seamless, excellent customer experiences. In this position, you will lead and manage daily accounts receivable functions, including posting customer payments, processing credit card payments, and reconciling customer accounts. You will assist the AR & Billing Manager and VP of Customer Experience with projects and lead special initiatives focused on customer experience, process, and cash flow improvements. Coaching, mentoring, and supporting accounts receivable staff is also a key responsibility, ensuring adherence to company policies and procedures. Additionally, you will drive improvements in customer payment methods and technologies to enhance the experience and lower Days Sales Outstanding (DSO), including credit card processing, paper receipts, and AR automation efforts. Researching and resolving payment discrepancies in collaboration with sales, customer service, and other departments will be part of your daily tasks. You will maintain customer records and ensure the accuracy of adjustments, invoices, debits, and credits, while performing customer account reconciliations and preparing necessary adjusting entries. Ensuring timely and accurate posting of payments through various methods, preparing bank deposits, and ensuring compliance with all aspects of federal, state, and local employment laws and regulations are also essential functions of this role.

Responsibilities

• Lead and manage daily accounts receivable functions, including posting customer payments and processing credit card payments.
• Assist the AR & Billing Manager and VP of Customer Experience with projects and lead special initiatives focused on customer experience, process, and cash flow improvements.
• Coach, mentor, and support accounts receivable staff, ensuring adherence to company policies and procedures.
• Drive improvements in customer payment methods and technologies to improve experience and lower DSO.
• Research and resolve payment discrepancies in collaboration with sales, customer service, and other departments.
• Maintain customer records and ensure the accuracy of adjustments, invoices, debits, and credits.
• Perform customer account reconciliations and prepare necessary adjusting entries.
• Ensure timely and accurate posting of payments through cash, checks, ACH, and credit card transactions.
• Prepare bank deposits and ensure proper recording of all transactions.
• Ensure compliance with all aspects of federal, state, and local employment laws and regulations.
• Manage employment lifecycle processes for specific area of responsibility, including onboarding and offboarding.
• Interact with all levels of the organization, including senior leadership.

Requirements

• High school diploma or GED required.
• Bachelor's degree in accounting, finance or related business discipline preferred.
• Minimum of 5+ years of experience in Accounts Receivable.
• Knowledge of Accounts Receivable general ledger systems and financial procedures.
• Experience using ERP accounting platforms and strong proficiency in Microsoft Excel.
• Familiarity with Accounts Receivable automation software and continuous process improvement methods.
• Strong analytical, problem-solving, and organizational skills.
• Ability to lead and support staff, organizing and prioritizing work.
• Ability to prioritize and complete assignments accurately and in a timely manner.
• Strong interpersonal, organizational, oral and written communications skills.
• Basic understanding of collection practices and laws.
• Must be able to read and communicate in English.