Lead Analyst, Ticketing and Revenue, Boston Bruins and TD Garden

$65,300 - $88,200/Yr

Delaware North - Boston, MA

Full-time - Mid Level

Boston, MA

51-100 employees

Performing Arts, Spectator Sports, and Related Industries

About the position

The Business Strategy and Analytics team at Delaware North is seeking a lead analyst to enhance data-driven decision-making across the organization. This role involves managing internal relationships with key business units, optimizing tools for revenue generation, and overseeing dynamic pricing efforts for various products. The analyst will be responsible for creating dashboards, models, and reports to support leadership in making informed decisions, while also driving continuous improvement in business processes.

Responsibilities

• Own relationships with Ticketing, Premium Corporate Partnerships, and other key business drivers to develop solutions that empower their day-to-day operations.
• Build business KPI dashboards and visualizations using tools like Tableau and PowerBI to create actionable reports.
• Develop models for real-time pricing recommendations for key products and collaborate with departments to implement changes.
• Evolve nascent business implementations into refined outputs through documentation and process perfection.
• Create analytical frameworks, models, and reporting structures to aid leadership in disciplined decision-making.
• Lead full-lifecycle projects from requirements gathering to delivery, defining impactful KPIs and success criteria.
• Ensure data pipelines and ETLs are stable and maintain data quality standards in collaboration with the data warehouse provider.
• Continuously analyze and propose optimizations to workflows and processes based on industry best practices.
• Maintain responsibility for business-related artifacts such as slide decks, data visualizations, and team status reports.
• Cultivate strong stakeholder relationships with TD Garden and Boston Bruins department leads for effective collaboration.
• Manage department-internal project management solutions and prioritize work with the Director.
• Track business KPIs and distribute reports to stakeholders while identifying business issues.
• Support ongoing business projects and priorities within TD Garden, the Boston Bruins, and Delaware North.

Requirements

• Bachelor's degree or higher in Economics, Business, Operations, or related Business Analytics field; advanced degree or relevant certifications are a plus.
• 4 - 6+ years of experience in sports, data analytics, finance, corporate strategy, or management consulting, preferably in technical and data-focused roles.
• Demonstrated understanding of processes and relational databases, with knowledge of complex digital ecosystems a strong plus.
• Experience with Ticketmaster Archtics, KORE, Ticket Sales, Pricing Analytics, and Dynamic Pricing required.
• Ability to write and interpret complex SQL queries for data extraction and BI reporting.
• Experience with data analytics tools (e.g. R, Stata, Python, Excel Power Query) and data visualization platforms (e.g. Tableau, Microsoft PowerBI).
• Proficiency in Microsoft Excel and PowerPoint, with strong knowledge of advanced Excel functions preferred.
• Experience with an ESP (e.g. Salesforce Marketing Cloud) and a CRM application (Salesforce preferred).
• Excellent written and verbal communication skills with high attention to detail.
• Highly resourceful, disciplined, and self-motivated with strong emotional intelligence.
• Experience with client-facing presentations and managing sensitive confidential information.
• Willingness for infrequent domestic travel and occasional game day/night attendance.

Nice-to-haves

• Advanced degree or relevant certifications (e.g., Six Sigma, PMP).
• Experience with formal operations management theory.

Benefits

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on individual and company performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at hotels and resorts