Depository Trust Clearing Corporation - Tampa, FL
posted 3 months ago
Do you want to work on innovative projects, collaborate with a dynamic and encouraging team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to crafting a workplace that looks like the world that we serve. The Application Support Engineering role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. This position works closely with development teams, infrastructure partners, and internal/external clients to raise and resolve technical support incidents. The role requires a strong understanding of ITIL Change, Incident, and Problem management processes, as well as the ability to resolve critical production issues by leading Major Incident calls, engaging the proper teams, and driving root cause analysis. In this role, you will tackle and debug system components to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services. You will analyze proposed application designs and provide feedback on potential gaps or recommendations for optimization. Additionally, you will have hands-on experience with Monitoring and Alerting processes in Distributed, Cloud, and Mainframe environments, and a solid understanding of cybersecurity standard processes and general security concepts. You will also be responsible for giving Monthly Service Reviews (MSR) with Development partners to go over KPI metrics, participating in Disaster Recovery events, and collaborating with both your team and across teams to resolve application issues. Supporting audit requests in a timely fashion and planning and implementing certificate creation/renewals are also key responsibilities. The role requires strong communication skills, both verbal and written, to effectively interact with team members and other stakeholders, and to champion a culture of honesty and transparency.