Dtcc - Dallas, TX
posted 3 months ago
The Application Support Engineering role at DTCC is pivotal in maintaining and providing technical support for applications that are operational within the firm. This position requires a collaborative approach, working closely with development teams, infrastructure partners, and both internal and external clients to effectively manage and resolve technical support incidents. The role is designed for individuals who thrive in a dynamic environment and are committed to ensuring the smooth operation of critical applications in a highly regulated financial landscape. In this role, you will be responsible for leading Major Incident calls to resolve critical production issues, engaging the appropriate teams, and driving root cause analysis. You will tackle and debug system components to resolve technical issues, analyze proposed application designs, and provide feedback on potential gaps or recommendations for optimization. Your hands-on experience with monitoring and alerting processes in distributed, cloud, and mainframe environments will be essential, as will your knowledge of cybersecurity standards and practices. You will also participate in Monthly Service Reviews (MSR) with development partners to discuss KPI metrics, support audit requests, and collaborate across teams to resolve application issues. Your ability to capture and analyze project requirements and translate them into technical specifications will be crucial. Additionally, you will be expected to champion a culture of honesty and transparency, verify analyses performed by team members, and implement changes to prevent the recurrence of incidents. The role also involves creating and monitoring dashboards, validating disaster recovery scripts, and identifying automation opportunities to enhance efficiency.