Depository Trust Clearing Corporation - Jersey City, NJ
posted about 2 months ago
The Lead Application Support Engineer at DTCC plays a crucial role in maintaining and providing technical support for applications that are operational within the firm. This position is integral to ensuring that applications run smoothly and efficiently, particularly those that have moved beyond the development stage. The engineer will collaborate closely with development teams, infrastructure partners, and both internal and external clients to address and resolve technical support incidents. This role requires a proactive approach to problem-solving and a commitment to fostering a culture of transparency and collaboration within the team and across the organization. In this role, the engineer will be responsible for leading Major Incident calls to resolve critical production issues, engaging the appropriate teams, and driving root cause analysis. The engineer will also tackle and debug system components to resolve technical issues in complex environments that include both ground and cloud applications and services. A significant part of the job involves analyzing proposed application designs, providing feedback on potential gaps, and recommending optimizations to enhance performance and reliability. The Lead Application Support Engineer will also be involved in monitoring and alerting processes across distributed, cloud, and mainframe environments, ensuring that all systems are secure and compliant with cyber security standards. The engineer will participate in Monthly Service Reviews (MSR) with development partners to discuss key performance indicators (KPIs) and will support audit requests by providing necessary documentation and evidence in a timely manner. Additionally, the engineer will create, modify, and monitor dashboards to improve observability and catch potential issues early on. This role requires strong communication skills, as the engineer will need to effectively convey technical information to team members and stakeholders, ensuring that everyone is aligned and informed.