Lead AV Technician (Buffalo, NY)

$52,000 - $62,400/Yr

Inter Technologies Corporation - Rochester, NY

Full-time - Mid Level

Remote - Rochester, NY

Miscellaneous Manufacturing

About the position

The Lead AV Technician position at Inter Technologies Corporation (ITC) is a pivotal role within the Operations department, responsible for overseeing a team of technicians in the installation of audio-visual systems. This position is crucial for ensuring that all installations meet the company's financial, programmatic, and operational targets. The Lead AV Technician will work independently and collaboratively to coordinate, receive, inventory, assemble, and install AV equipment at various job sites, adhering to ITC's policies and procedures regarding quality, safety, and environmental standards. As a member of a dynamic installation operation, the Lead AV Technician will be expected to direct the actions of others, ensuring that installations are completed efficiently and effectively. This role requires a hands-on approach, including construction labor, troubleshooting, and repair of audio and video equipment. The Lead AV Technician will also be responsible for training and mentoring junior technicians, helping them to achieve higher-level certifications. This position involves regional travel throughout the Buffalo, NY metropolitan area and potentially across the eastern United States, with opportunities for national job sites as well. Candidates must reside in Buffalo, NY, and be prepared for a variety of working conditions, including both comfortable and less comfortable environments, as well as outdoor tasks on rare occasions. The ideal candidate will possess strong leadership qualities, a proactive attitude, and a commitment to the success of ITC's AV integration program.

Responsibilities

• Direct and oversee a team of technicians responsible for the installation of audio-visual systems.
• Coordinate, receive, inventory, assemble, and install AV equipment at job sites.
• Ensure installations meet financial, programmatic, and operational targets.
• Train and oversee level one and level two technicians, assisting them in attaining higher-level certifications.
• Schedule and direct installation teams, ensuring appropriate travel arrangements and accommodations.
• Troubleshoot audio and video equipment installations.
• Install and terminate cables with appropriate connectors.
• Drill in drywall, concrete, and cinderblock for installing AV equipment.
• Work in confined spaces and at heights exceeding 10ft.
• Perform other duties as assigned.

Requirements

• 2-4 years of prior AV team leadership and management experience.
• CTS certification is required.
• CTS-I certification or the ability to achieve certification within 12 months of start date.
• Ability to travel regularly and often on short notice with long/unusual work hours.
• Strong communication skills and experience directing teams.
• Computer proficiency with standard office productivity software including Google, Microsoft Word, and Excel.
• Experience with hand tools, small power tools, and industrial tools.
• Ability to learn new tasks quickly and make important decisions under tight timelines.
• Problem-solving and time management skills.
• Valid driver's license with less than two citations in the last two years and reliable transportation.
• Ability to lift 75 pounds and complete ladder and other safety training.

Nice-to-haves

• Experience in the audio-visual integration industry.
• Familiarity with project management software.
• Previous experience in a customer-facing role.

Benefits

• Paid vacation and sick pay
• Medical coverage options: health, vision, and dental
• Generous daily per diem while traveling
• In-house travel team for work-related travel arrangements
• 401k program with employer contribution after one year of service
• Tool kit, uniform shirt, PPE, and personal cell phone allowance