Lead Business Operations Analyst - 106255-7893

American Water - Alton, IL

Full-time - Mid Level

Alton, IL

5,001-10,000 employees

Utilities

About the position

As a Lead Business Operations Analyst at American Water, you will play a pivotal role in providing leadership, analytical, and technical support to enhance operations and production within the organization. This position requires a deep understanding of business systems, regulatory requirements, and performance metrics to drive improvements across various departments. You will be responsible for analyzing and evaluating reports related to departmental work processes, including budgets, capital expenditures, and organizational performance. Your insights will help identify key data points that need tracking to enhance business performance and operational efficiency. In this role, you will collaborate closely with business teams to shape solution tactics and strategies, addressing critical business challenges effectively. You will monitor reports to ensure processes are followed and seek opportunities for process improvements that will increase the organization's performance management and quality improvement capacity. This may involve project management, collaboration with field teams, and facilitating roundtable discussions to drive internal process enhancements. You will also serve as a second-level resource for internal and external customers, addressing various departmental or functional issues related to water supply, regulatory compliance, and field operations. Additionally, you will provide backup supervision to field and production employees as needed, ensuring that operational standards are met. Leading larger, more complex projects will be a key aspect of your role, which includes collecting data from the field, managing meetings, meeting deadlines, and providing training as necessary. Your leadership will be crucial in guiding employees to meet organizational expectations for productivity, quality, and goal accomplishment, while continuously evaluating and improving the efficiency of business processes.

Responsibilities

• Analyze and evaluate reports related to specific department work processes, including business systems, regulatory requirements, budgets, and performance metrics.
• Identify data types that need tracking to improve business performance.
• Collaborate with business teams to determine alternatives for addressing critical business challenges.
• Monitor reports to ensure processes are followed and seek ways to improve processes within the state.
• Drive efforts to improve internal processes and associated results.
• Interact with internal/external customers and team members as a second-level resource for departmental or functional issues.
• Provide backup supervision to field and production employees as needed.
• Lead larger, complex projects, including data collection from the field and managing meetings.
• Plan, evaluate, and improve the efficiency of business processes.

Requirements

• Bachelor's degree in business, finance, accounting, engineering, or equivalent work experience.
• Minimum of 3 years of experience in a related field.
• Thorough knowledge of standard business practices and principles, including intermediate accounting and budgeting.
• Advanced knowledge of Microsoft Office Suite applications, including MS Word, Excel, Access, PowerPoint, and email management systems (MS Outlook).
• Knowledge of specific systems such as SAP is preferred.
• Demonstrated organization and administrative skills.
• Strong verbal and written communication skills.
• Ability to manage and prioritize tasks effectively.
• Demonstrated interpersonal skills.

Nice-to-haves

• Experience with project management methodologies.
• Familiarity with regulatory compliance in the water utility sector.

Benefits

• Competitive salary and health benefits package.
• Opportunities for career development and growth.
• Focus on health & wellness, emotional well-being, and savings for future goals.