Lead Business Systems Analyst/Scrum Master

Western Alliance Bank - Phoenix, AZ

Full-time - Mid Level

Phoenix, AZ

Credit Intermediation and Related Activities

About the position

Western Alliance Bank is seeking a self-motivated, energetic, and experienced Business Systems Analyst Lead (BSA) for our National Business Lines unit. The analyst will work closely with our agile technical delivery team, various business partners, and stakeholders. This role plays a key part in supporting our Corporate Trust program, navigating the business through systems implementation, as well as mapping and aligning critical business processes. The ideal candidate will be responsible for interacting directly with business partners to identify pain points and opportunities, and design systems solutions that meet the needs of the organization. Key responsibilities include leading business refinement sessions to analyze and document current and future states in collaboration with the product owner. The BSA will identify, manage, and track business and technical objectives, serving as a Subject Matter Expert (SME) on system processes and data structures that support Corporate Trust, including Custody, Leverage Finance, and CLO processes. The role requires documenting business and technical requirements, as well as critical business processes using various modeling techniques such as user stories, journey diagrams, and business process flows. Additionally, the BSA will work closely with product owners and UI/UX designers to facilitate the generation of workflows and wireframes. The position also involves supporting the data governance team by providing data mapping and context on the enterprise data catalog. Effective communication with both technical and non-technical stakeholders is essential, as is the ability to review and modify existing documentation for applications and systems. The BSA will collaborate with wider technology teams to coordinate interdependencies and resolve issues, while also being involved in support activities for existing solutions, including regular business interactions and facilitating the delivery of improvements and bug fixes as required.

Responsibilities

• Interact directly with business partners to identify pain points, opportunities, and design systems solutions.
• Lead business refinement to analyze and document current and future states along with product owner.
• Identify, manage, and track business and technical objectives.
• Serve as a Subject Matter Expert (SME) on system processes and data structures that support Corporate Trust including Custody, Leverage Finance, and CLO processes.
• Document business, technical requirements, and/or critical business processes using textual and visual modeling techniques like user stories, journey diagrams, business process flow, use case, system flow, and state diagrams.
• Work closely with product owner and UI/UX designers to facilitate the generation of workflow, lo-fidelity and hi-fidelity wireframes.
• Support data governance team by providing data mapping, data store, its intent, meaning, context, and lineage on the enterprise data catalog.
• Communicate effectively with technical and non-technical stakeholders.
• Review current documentation for applications and systems and take necessary actions as appropriate (create new, modify existing, etc.).
• Collaborate closely with the wider technology teams to coordinate interdependencies and resolve issues and understand overlaps of teams and applications.
• Involved with support activities for existing solutions, including regular business interactions and facilitating delivery of improvements and bug fixes as required.

Requirements

• Bachelor's degree or relevant equivalent experience.
• 7+ years of financial services experience as BA/BSA or in operations roles.
• Experience in Trust processes and products such as Leveraged Lending Facilities and CLOs are a plus.
• Experience with money movement/payment solutions such as wires is highly beneficial.
• Experience leading others, either formally or informally.
• Experience in requirements gathering and documentation using techniques like user stories, business process flow, use case, system flow, state diagrams, and data maps preferred.
• Good communication skills with any type of internal or external audiences.
• Must have strong computer skills and be proficient in use of ADO, Microsoft Office applications, Excel, MS Word, Visio Drawing and/or Lucid chart tools.
• Understanding of IT Service Management including Problem, Change, and Incident Management processes.
• Strong interpersonal, analytical, problem-solving, influencing, prioritization, and conflict resolution skills.
• Understanding of UX artifacts like journey diagrams, persona reports, site maps, wireframes, and style guides.
• Working experience in an agile development environment and ability to run Scrum.
• Experience in report generation, SQL, data structures, excel macros are highly desired.
• Experience in programming or scripting languages like python, java script, type script, shell, batch is a plus.

Nice-to-haves

• Experience in Trust processes and products such as Leveraged Lending Facilities and CLOs are a plus.
• Experience with money movement/payment solutions such as wires is highly beneficial.
• Experience in programming or scripting languages like python, java script, type script, shell, batch is a plus.

Benefits

• Competitive salaries
• Ownership stake in the company
• Medical and dental insurance
• Time off
• Great 401k matching program
• Tuition assistance program
• Employee volunteer program
• Wellness program