Lead Case Manager (SSVF)

Berkeley Food & Housing Project - Sacramento, CA

Full-time - Mid Level

Sacramento, CA

Religious, Grantmaking, Civic, Professional, and Similar Organizations

About the position

The Lead Case Manager (SSVF) is responsible for providing case management and housing stabilization services to homeless veteran households through the Supportive Service for Veterans Families (SSVF) Program. This role involves coordinating services to address housing barriers, mentoring case management staff, and ensuring compliance with program requirements. The Lead Case Manager will also engage in outreach, develop service plans, and support clients in achieving housing stability and self-sufficiency.

Responsibilities

• Conduct and document initial screening and eligibility determination for all new client referrals.
• Provide training to Case Management staff as needed to ensure program compliance.
• Mentor newly hired case managers for an initial duration of ninety (90) days.
• Maintain a working knowledge of specific programs within the SSVF Program.
• Assist Case Management team in the completion of agency and VA requirements.
• Maintain an active case load of approximately 15 traditional SSVF participants and up to 5 pilot program participants.
• Provide street and venue-based outreach to homeless veterans.
• Provide intensive housing and vocational case management to veterans and their families.
• Conduct home visits.
• Actively involve clients in the design and delivery of supportive services.
• Collaborate with the Housing Specialist to maintain positive landlord relationships.
• Develop individual budgets and service plans with each veteran client.
• Provide service coordination and linkage including Veteran Services Enrollment, crisis intervention, and vocational assistance.
• Conduct weekly meetings with participants to identify goals and issues.
• Assist participants in retaining housing and maximizing independence.
• Maintain and secure comprehensive case files and prepare programmatic reports.
• Provide information and recommendations to the Program Manager regarding program evaluation.
• Co-facilitate case conferencing and housing clinics.
• Oversee and coordinate SSVF client intake process and initial assessment.
• Maintain HMIS database records and ensure timely data entry.
• Participate in department staff meetings and case conferences.
• Drive to the field and other program sites as required.
• Promote a safe, healthy, and clean working environment.
• Attend and participate in all meetings and trainings.
• Complete and submit timesheets in a timely manner.
• Work within the framework of Insight Housing's Code of Conduct.

Requirements

• High school diploma required; Bachelor's degree in Social Services or related field preferred.
• Ability to complete CPR/First Aid Training.
• 2 years experience providing direct support services to individuals experiencing homelessness or related social issues.
• Demonstrated leadership skills and excellence in teamwork.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, TEAMS).
• Experience with Homeless Management Information System (HMIS) is a plus.
• Commitment to serving individuals experiencing homelessness.
• Understanding of issues related to homeless, low income, mentally disabled, and chemically dependent persons.
• Ability to interact supportively with diverse cultural and economic backgrounds.
• Excellent written and oral communication skills.
• Excellent interpersonal and crisis intervention skills.

Nice-to-haves

• Lived or Veterans experience strongly preferred.
• Experience in customer service, mentorship, or administrative roles.

Benefits

• Free Dental and Vision
• 19 Paid Holidays - Including 4 Mental Health Days
• 15 Vacation days and 10 Sick Days Annually
• Retirement Plan with a match
• Paid Training
• 10-year anniversary sabbatical
• Flexible Spending Accounts
• Professional Development Allowance
• Paid Parental Leave benefit
• Discounted Pet Insurance
• Affordable Health Insurance, including a free healthcare option for employees
• 50% coverage paid by employer for dependents (vision, dental, health)