Lead Cashier

$32,240 - $41,600/Yr

Ulta Beauty - Elkridge, MD

Full-time - Entry Level

Elkridge, MD

Health and Personal Care Retailers

About the position

The Lead Cashier at Ulta Beauty is responsible for ensuring efficient guest transactions and maintaining high standards at the cashwrap area. This role involves training new cashiers, driving loyalty results, and enhancing the guest experience through exceptional service and product recommendations. The Lead Cashier plays a crucial role in achieving sales goals and supporting the leadership team in operational tasks.

Responsibilities

• Contribute to meeting or exceeding the store's goals related to retail and service sales, omni-channel, guest loyalty, and retail shrink.
• Ensure that each guest receives exceptional service by providing a guest-friendly environment, greeting and engaging each guest, and personalizing service to their needs.
• Courteously handle sales, refunds, and exchanges.
• Book appointments for and support the execution of services and in-store events that deliver an unrivaled guest experience while delivering on sales goals.
• Take ownership over the replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures.
• Support the leadership team by completing cashier chat ins and chat outs as well as associate exit inspections as needed.
• Assist in the training of new cashiers and cross-training other associates in cashiering.
• Drive cashier accountability in delivering an exceptional, personalized Ulta Beauty brand experience.
• Maintain outstanding store standards and overall store cleanliness throughout the store.
• Execute other operational tasks as directed.

Requirements

• High school diploma is preferred.
• 2 years of relevant work experience or equivalent combination of education and relevant work experience preferred.
• Proven ability to delegate, multi-task, and problem-solve.
• Demonstrated knowledge and passion for guest service and a competency for selling.
• Experience addressing guests concerns and questions promptly and professionally to deliver exceptional customer service.
• Demonstrated experience in exceeding sales goals and training new hires.
• Proficient with basic technology (e.g., Point of Sale system and Apple devices).
• Excellent written and verbal communication skills.
• Strong collaboration and interpersonal skills.

Nice-to-haves

• Knowledge of beauty products and trends.
• Experience in a retail environment.

Benefits

• Dental insurance
• Vision insurance
• Life insurance
• Disability benefits
• Paid time off for full-time positions
• Overtime pay as required by applicable law.