Clarivate Analytics - Philadelphia, PA
posted 2 months ago
The IT CMDB Lead Business Process Consultant plays a pivotal role in maintaining the integrity and functionality of the Configuration Management Database (CMDB). This position requires close collaboration with the IT Service Now System Admin, Platform, and Process Owners to ensure adherence to standardized configuration management methodologies. The consultant will facilitate the development of policies and processes that govern the management of configuration items (CIs) within the CMDB. Key responsibilities include conducting audits, maintaining CMDB accuracy, and driving visibility on unauthorized changes to ensure that the database remains a reliable source of information for IT service management. The ideal candidate will possess a strong proficiency in CMDB and asset management tools, along with exceptional analytical and problem-solving skills. These skills are essential for effectively managing multiple priorities and supporting the evolving requirements of IT Service Management (ITSM). The consultant will be responsible for assisting in the development of standard IT configuration management methodologies, supporting the Configuration Manager in policy and process development, and enhancing CI data integrity. Additionally, the role involves conducting configuration audits and reconciliation, maintaining CIs for CMDB accuracy and completeness, and identifying configuration management support for new ITSM requirements. This position is part of a shared services organization within Clarivate, which provides enabling services for the rest of the company and ultimately supports customers. The IT Services team consists of seven distinct groups, each with unique responsibilities, including delivering corporate systems, protecting data through advanced security practices, and providing infrastructure for applications. The team is committed to delivering high-quality services and continuously seeks innovative solutions to meet customer needs. This role offers the opportunity to work in a hybrid environment, primarily in the Kansas City or Philadelphia office, with flexibility to adjust to various global time zones as needed.