Genpact - Antioch, CA
posted 3 months ago
As a Lead Consultant, Cloud Automation Engineer at Genpact, you will play a pivotal role in providing Level 2 support for IT services, specifically focusing on Windows Client (Win 7 & 10) and Mac OS environments. Your responsibilities will encompass a wide range of administrative activities associated with Windows Client, including logging and processing support calls, installing and configuring computer hardware, software, systems, networks, printers, and scanners. You will also be tasked with planning and undertaking scheduled maintenance upgrades, setting up accounts for staff, and ensuring they are equipped with the knowledge to log in effectively. In this role, you will be the first point of contact for troubleshooting and resolving issues related to password problems and other technical difficulties. You will engage with clients and computer users to determine the nature of any problems they encounter, respond to breakdowns, and investigate, diagnose, and solve computer software and hardware faults. Your ability to repair equipment and replace parts will be crucial in maintaining operational efficiency. Additionally, you will provide status updates and maintain frequent communication with end-users, as well as local, regional, and global support and management teams. Maintaining configurations of all notebook computer systems according to established standards will also be part of your responsibilities, ensuring adherence to defined Laptop KPIs.