This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Unclassified - Flint, MI
posted about 2 months ago
About the position
The Lead Customer Service Representative at Fifth Third Bank plays a crucial role in delivering exceptional customer service while managing daily transactions and resolving customer inquiries. This position involves exercising independent judgment, maintaining efficient operations within the financial center, and promoting good customer relations. The Lead Representative will also be responsible for training new staff and ensuring adherence to bank policies and procedures.
Responsibilities
- Develop rapport with customers and greet them by name.
- Perform financial center opening and closing duties.
- Provide cash withdrawal, check signing, transaction approvals, and manage night deposits.
- Oversee the teller line and balance ATMs and vaults.
- Process credit card applications.
- Initiate conversations with customers to uncover their needs and refer them to appropriate business partners.
- Maintain a balancing record, find and correct errors, and seek help as needed.
- Handle customer issues professionally and direct complex issues to management.
- Train and develop new and current Customer Service Representatives.
- Monitor operations behind the Customer Service Representative line and delegate work as needed.
- Act as the contact person for financial center personnel regarding Customer Service Representative activity.
Requirements
- Exceptional interpersonal, written, and verbal communication skills.
- Strong leadership skills and excellent time management.
- Problem-solving skills and the ability to interact confidently with the public.
- Minimum 1 year of banking experience.
- High School Diploma or GED equivalent.
- Strong working knowledge of banking retail policies and procedures.
- Advanced math abilities.
- Computer proficiency.
- Ability to work a flexible schedule.
- Ability to lift up to 25 pounds and stand for most of the shift.
Benefits
- Health insurance
- Dental insurance
- 401k plan
- Paid holidays
- Paid time off
- Tuition reimbursement
- Professional development opportunities
